Client Services & Laboratory Processing Supervisor
- UCLA Health and David Geffen School of Medicine
- Los Angeles, CA, USA
Job Description
The UCLA Immunogenetics Center is seeking an experienced Client Services & Laboratory Processing Supervisor to lead the daily operations of our Client Services and Sample Processing teams. In this role, you will oversee specimen logistics, client services, workflow optimization, quality compliance, and operational support. Key duties include:
• Lead and supervise Client Services and Sample Processing operations, ensuring efficient workflows and high-quality service.
• Oversee the receiving, accessioning, storage, shipment, and distribution of clinical and research specimens.
• Serve as a key point of contact for client inquiries, service requests, issue resolution, and customer support.
• Partner with laboratory leadership on operational planning, workflow improvements, project implementation, and strategic initiatives.
• Ensure compliance with laboratory policies, accreditation standards, and quality assurance requirements.
• Investigate operational issues, perform root cause analyses, and implement corrective actions when needed.
• Manage specimen tracking systems and databases to maintain data integrity and accurate reporting.
• Develop, maintain, and update SOPs, workflows, requisition forms, and operational documentation.
• Coordinate with IT and laboratory teams to support laboratory information systems and data management processes.
• Prepare operational reports, monitor performance metrics, and communicate updates to laboratory leadership and stakeholders.
Salary Range: $98,200.00/year - $214,600.00/year
• Minimum 3 years of recent supervisory or lead experience in clinical laboratory client services, specimen receiving, accessioning, processing, or send-out operations.
• Strong leadership skills with the ability to motivate, mentor, and develop staff.
• Excellent customer service, communication, and relationship-building skills.
• Demonstrated ability to identify operational challenges and implement effective solutions.
• Ability to work collaboratively with laboratory personnel, clinicians, researchers, and external clients.
• Strong organizational skills with attention to detail, accuracy, and regulatory compliance.
Advance your career and experience true inspiration as you collaborate with an exceptional team of top clinicians. As an allied health professional at UCLA Health, you’ll enjoy ongoing opportunities for learning and development so you can continually expand your skills while positively impacting our world-class patient care. In our inclusive, supportive culture, you’ll take on unique, high-acuity cases for one of the most vibrant and diverse communities in the world. It’s the chance to take on some of the most exciting challenges in healthcare.
If you’re ready to advance your clinical career, we invite you to explore opportunities throughout our system of award-winning hospitals and more than 280 community-based clinics throughout Southern California. We have openings in these areas:
● Clinical Lab & Pathology
● Imaging
● Pharmacy
● Phlebotomy
● Rehab
● Respiratory Therapy
● Social Work
No matter where you serve with UCLA Health, you’ll be living the dream thanks to all the cultural, recreational, and lifestyle advantages of our Southern California locations.