The Director of Imaging Access & Scheduling is responsible for strategic leadership, operational oversight, and performance optimization for all patient access functions within Imaging Services. This role oversees scheduling, front desk operations, the image library, and the imaging float pool to support service continuity, ensure seamless patient flow, deliver exceptional customer service, and efficiently utilize imaging resources across all sites of care.

This role leads initiatives to ensure timely and equitable patient access, strategic capacity utilization, standardized scheduling workflows, and agile workforce deployment across imaging modalities and clinics (CT, MRI, Ultrasound, Interventional Radiology, Breast Imaging, Nuclear Medicine, X-ray, etc.).

The Director partners closely with Radiology modality leaders, clinical & nursing leadership, hospital operations, referring services, IT, and revenue cycle teams to deliver high-quality, equitable, and efficient access to imaging services while supporting volume growth, financial stewardship, and workforce resilience. The Director also leads strategies to manage urgent access needs, including add-on and priority scheduling, to ensure patients requiring timely imaging are appropriately accommodated. The incumbent will advise and support in the following specific areas:

This role is core to overseeing the following:
• Strategic leadership planning & program development
• Scheduling, front desk and image library operations & management
• Radiology float pool oversight & management for all modalities (excludes radiology nursing)
• Quality & safety performance
• Patient Experience and access
• Data & Performance analytics to track operational & financial performance
• Financial & Business management
• Team leadership & workforce development
• Collaboration & Communication
• Other duties as assigned

Key Competencies:
• Strategic & Systems Thinking
• Operational Excellence
• Workforce Optimization
• Financial Stewardship
• Change Management
• Executive Communication
• Data-Driven Decision Making
• Cross-Functional Influence

Key Performance Indicators (KPIs):
• Volume/Utilization
• Scheduler productivity
• Days to appointment / Third next available appointment
• Schedule utilization and fill rates
• No-show and cancellation rates
• Registration accuracy and denial rates related to front-end errors
• Patient satisfaction / experience scores
• Call center performance (e.g., speed to answer, abandonment rate)
• Imaging library turnaround times
• Labor productivity and Contribution Margin
• Other metrics as defined

Department Description

UCSF Health Radiology and Biomedical Imaging is an integral part of a leading academic health system, delivering high-quality, patient-centered imaging and interventional services across the continuum of care. The department supports inpatient and outpatient populations, including adult, pediatric, ambulatory, and network settings, ensuring seamless access to diagnostic and therapeutic imaging services.

Comprehensive services include MRI, CT, ultrasound, mammography, radiography, bone densitometry, PET/molecular imaging, molecular therapy, and body and neuro interventional procedures. These services are provided across 15 locations throughout the UCSF Health system, including the hospitals and procedural areas at Parnassus Heights, Mission Bay, Mount Zion, Stanyan, Hyde, and Oakland as well as ambulatory imaging centers and network sites.

With an annual volume exceeding 500,000 patient visits, UCSF Health Radiology plays a critical role in advancing timely access, operational excellence, and high-quality outcomes for diverse patient populations across all care settings.

Required Qualifications:

• Bachelor's Degree
• Licensed technologist in a radiology modality
• Strong hospital management experience, with progressive and in-depth expertise in patient care services. Knowledge of hospital / clinic operations in a hospital or medical center setting; knowledge of appropriate professional standards for the department and team
• 5+ years of progressive leadership experience, preferably in radiology
• Excellent communications and interpersonal skills to foster and promote an environment for effective communication and collaborative decision making across multiple units and disciplines

Preferred Qualifications:

• Master's Degree in health administration or clinical degree in relevant area
• Excellent leadership, fiscal and operations management skills, with the ability to collaborate effectively with physicians, management and staff from all disciplines. Ability to create and maintain a goal-oriented climate of teamwork, collaboration and consistent achievement of objectives.
• Strong knowledge of relevant healthcare information technology and patient care workflows and processes.
• Strong knowledge of relevant regulatory requirements, as well as related legislative, accreditation, licensing and compliance environments.
• Strong knowledge of regulatory and accreditation standards related to radiology
• Demonstrated experience managing complex operations, staffing models, and clinical workflows in a high-acuity environment
• Experience with operational improvement, throughput optimization, and lean methodologies