JOB SUMMARY

All patient care team members act to meet patient needs and learn new skills to achieve quality patient care and customer service. Team members promote a cooperative working relationship with each other, other staff, and the public by facilitating and enhancing communication, displaying honesty and respect, displaying sensitivity to age specific needs and cultural differences, and expressing and accepting feedback in a professional manner.

DUTIES & ESSENTIAL JOB FUNCTIONS

LIVING PRIDE STANDARDS

Service Excellence

• Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior. These standards and expectations convey specific behavior associated with the Medical Center’s values: Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to: personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency.
• Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits team work skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards.
• Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices
• Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information.
• Demonstrates an understanding of and adheres to safety and infection control policies and procedures.
• Assumes accountability for improving quality metrics associated with department/unit and meeting organizational/departmental targets.

Work Environment

• Keeps working areas neat, orderly and clutter-free, including the hallways. Adheres to cleaning processes and puts things back where they belong. Removes and reports broken equipment and furniture.
• Picks up and disposes of any litter found throughout entire facility.
• Posts flyers and posters in designated areas only; does not post on walls, doors or windows.
• Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments.
• Protects the physical environment and equipment from damage and theft.

REQUIRED QUALIFICATIONS

• At least 2 years of working hands on in a healthcare environment.

• Ability to work effectively within a team.

• Ability to satisfactorily perform job duties as defined in the job description.

• Knowledge of safe and therapeutic care for mothers and newborns and a willingness to be taught/learn new skills.

• Ability to understand and communicate effectively in English, both orally and in writing.

• Ability to perform basic arithmetic computations (addition and subtraction).

• Ability to organize and effectively set priorities.

• Ability to move heavy equipment and boxes.

• Ability to operate some complex machinery.

• Knowledge of or ability to acquire knowledge of and proactive basic aseptic technique when carrying out assignments.

• Knowledge of medical terminology appropriate to the responsibilities of the job is preferred.

• Ability to carry out duties of first responder in emergency situations.

• Successful completion of Medical Center Patient Care Assistant training.

• Basic computer skills.

• This position requires flexibility to orient and work at all UCSF Medical Center locations.

PREFERRED QUALIFICATION

• One year of related OR experience or an equivalent combination of education and experience.

• Experience working in an ambulatory surgery environment.

• Certified Nursing Assistance Certification

• 1 year of EKG experience