JOB SUMMARY

Provide a description of the overall purpose of the position. “Why does this position exist?”

State the general nature, level and purpose of the job and a brief description of the duties and responsibilities. It may be easier to write the general summary after completing other sections of the job description.

REPORTING RELATIONSHIPS

If applicable, provide the number of employees and the jobs of the staff reporting to this job.

DUTIES & ESSENTIAL JOB FUNCTIONS

LIVING PRIDE STANDARDS

Service Excellence

• Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior. These standards and expectations convey specific behavior associated with the Medical Center’s values: Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to: personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency.
• Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits team work skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards.
• Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices
• Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information.
• Demonstrates an understanding of and adheres to safety and infection control policies and procedures.
• Assumes accountability for improving quality metrics associated with department/unit and meeting organizational/departmental targets.

Work Environment

• Keeps working areas neat, orderly and clutter-free, including the hallways. Adheres to cleaning processes and puts things back where they belong. Removes and reports broken equipment and furniture.
• Picks up and disposes of any litter found throughout entire facility.
• Posts flyers and posters in designated areas only; does not post on walls, doors or windows.
• Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments.
• Protects the physical environment and equipment from damage and theft.

OTHER FUNCTIONS AND RESPONSIBILITIES

• Performs other duties as assigned.

REQUIRED QUALIFICATIONS

• This position requires flexibility to orient and work at all UCSF Medical Center locations.

• Two years working hands on in a healthcare environment.

• Ability to work within a team.

• Ability to satisfactorily perform job duties as defined in the job description.

• Willingness to be taught/learn new skills.

• Ability to understand and communicate effectively in English both orally and in writing.

• Ability to perform basic arithmetic computations (addition, subtraction, multiplication, division).

• Ability to organize work duties.

• Ability to move heavy equipment and boxes.

• Ability to operate some complex machinery.

• Knowledge of or ability to acquire knowledge of and proactive basic aseptic technique when carrying out assignments.

• Ability to set priorities within work assignment.

• Exemplary customer service.

PREFERRED QUALIFICATION

• One year of related OR experience or an equivalent combination of education and experience.
• Experience working in an ambulatory surgery environment.