Medical Assistant

TEP-Health Employees

Temporary Employment

87172BR

Job Summary

Employment Duration: 3 months

The Medical Assistant supports efficient, timely patient care by assisting providers in the clinical setting and ensuring all ordered services are completed accurately and promptly. As part of the care team, this role delivers high-quality service to patients, families, and clinic visitors while working under the supervision of a physician.

Key Responsibilities:

Customer Service

• Provide excellent service and contribute to continuous service improvement.
• Foster a team-oriented, inclusive environment.
• Communicate clearly and listen effectively.
• Demonstrate professionalism, reliability, and a proactive approach.
• Respond promptly to customer needs and resolve concerns.

Clinic Services Support

• Coordinate provider and clinic schedules to ensure smooth patient flow.
• Greet, register, and direct patients and visitors.
• Monitor wait times and help balance patient distribution among providers.
• Review schedules to ensure necessary documentation and diagnostic results are available.
• Schedule follow-up appointments as directed.
• Maintain patient files, records, and charts.
• Enter patient charges into the clinic’s computer system.
• Maintain supplies and ensure clinic equipment (e.g., refrigerators) is functioning properly.

Clinical Assistance

• Obtain vital signs, weights, and measurements and prepare patients for exams.
• Collect patient data as directed by licensed clinical staff.
• Document accurately in medical records.
• Enter ICD-9 codes and update the Problem List.
• Communicate relevant concerns or findings to providers.
• Perform supervised clinical procedures such as aerosol treatments and pulmonary function testing.

Team & Work Environment

• Support a positive, collaborative work environment.
• Assist and cooperate with care team members.
• Help identify and solve problems proactively.
• Adapt to staffing needs and workflow changes.
• Prioritize patient care activities effectively.
• Resolve conflicts using a customer-service-oriented approach.

Compliance & Department Standards

• Follow all legal, safety, and organizational guidelines for patient care.
• Maintain awareness of patient rights, confidentiality, and hospital values.
• Attend required department meetings.

Other Duties

• Perform additional duties as assigned.

The final salary and offer components are subject to additional approvals based on UC policy.

To see the salary range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search (https://tcs.ucop.edu/non-academic-titles)

Please note: An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role.

For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

Department Description

UCSF's Temporary Employment Program (TEP) recruits and hires temporary employees for immediate clerical and technical support services to UCSF Departments and various off-campus locations. UCSF departments deploy temporary employees to work on special projects, fill in for regular employees who are on vacation or leave, or to temporarily fill a vacant position during recruitment. Frequently temporary employees become successful candidates for career and limited appointment positions.

Required Qualifications

• Pediatric experience
• Minimum of 3 months of recent experience in a busy healthcare environment
• Ability to take vital signs and assist with medical procedures

Preferred Qualifications

• Medical Assistant Certificate, CNA Certificate, or post-secondary medical training.
• Bilingual in Spanish or Southeast Asian languages.
• Ability to maintain emotional stability in a fast-paced environment.
• Knowledge of medical terminology and patient billing systems.
• Computer proficiency.

License/Certification

• Current American Heart Association CPR certification

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

For the University of California's Affirmative Action Policy, please visit: https://policy.ucop.edu/doc/4010393/ppsm-20

For the University of California's Anti Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

Organization

TEP

Job Code and Payroll Title

009252 HOSP BLANK AST 2

Job Category

Allied Health, Support Services, Temporary Employment

Bargaining Unit

American Federation of State, County and Municipal Employees - Patient Care Technical Unit (AFSCME-EX)

Employee Class

Temporary Employment

Percentage

100%

Location

San Ramon, CA, Walnut Creek, CA

Campus

Benioff Children's Hospital

Work Style

Fully On-Site

Shift

Variable

Shift Length

8 Hours