I am a dynamic and purposeful healthcare administration professional with 22 years of progressive experience in office administration, medical billing, revenue cycle management, and patient services. I am adept at leading teams, optimizing workflows, and fostering change to enhance efficiency, patient satisfaction, and loyalty. I am commended for my exceptional analytical skills, leadership qualities, and clear communication with patients, employees, physicians, and other important interest groups. I am knowledgeable of healthcare systems and software with a strong concern for organizing the healthcare system to meet the required legal requirements. As an analytical thinker, I have prior experience in staff management and development for achieving organizational objectives.
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Coordinate and oversee a resolute team. Responsible for getting authorizations and approvals for inpatient and outpatient surgeries. Enhance scheduling processes, streamline claims management, and decrease the denial rates to boost practice efficiency. Serve as interim manager in absence of billing manager. Manage staff schedules in the facility, ensuring timely completion of processes with accurate CPT coding and diagnosis. Collaborate with the administrative staff, patient coordinators, and front desk clerks to improve patient scheduling and billing operations. Develop and conduct training sessions to new hires on proper protocols and procedures and guidelines in the workplace.
Coordinated entries and exits of patients, including admissions, registrations, discharges, transfers, and bed management. Coordinated insurance authorizations and referrals to ensure patients receive the care they need promptly. Reconciled patients' accounts by collecting outstanding balances and completing patient deductibles for revenue cycle improvement.
Coordinated patient appointments on a schedule and kept track of the patient's records. Obtained insurance verifications, acquired referrals, and followed up on all billing procedures. Coordinated daily front desk operations and offered administrative and customer service management support.
Organized front-office activities, checking patients' demographic and insurance data. Coordinated data entry procedures to maintain quality and meet compliance standards. Implemented payment processing strategies that effectively minimized delinquent accounts and increased overall revenues.
Directed front-desk operations, established and instructed recruits on methods of performing their tasks, and enhanced scheduling strategies. Developed and executed training for all new hires, improving performance standards. Managed severe debt recovery, conducted thorough insurance verification to maintain financial integrity. Facilitated accurate charge entries, using Athena and Centricity software. Implemented patient flow and satisfaction projects that enhanced waits and services for diverse patient groups.
Supervised front-office employees and facilitated referrals, authorizations, and record-keeping. Mentored and trained other employees to make the enterprise run efficiently and increase productivity. Managed processing payments and reconciling daily financial activities.
Managed high-volume inbound and outbound patient communications. Coordinated the schedule for appointments, insurance approvals. Assisted with registration for new and established patients.
Assisted the patient in check-in and check-out procedures and appointments effectively. Diligently verified insurance coverage, obtained necessary referrals and authorizations. Managed high call volume.