Project Manager with experience driving team productivity, compliance, and balanced accounting. A record of success in resolving customer and software issues, meeting schedules under extreme time-constraints and challenging environments through relationship management, inspiring teamwork, and ensuring the right people and skillsets are adequately allocated and prioritized. Skilled and able to effectively interact and collaborate at all levels with stakeholders, vendors, 3rd parties, executives, development teams, and on/offshore colleagues. Experienced in healthcare services and software development industries. Various experience with managing Agile development teams, ensuring all activities use the principles of the SCRUM Framework. Self-motivated, able to work remotely, innovative and a detailed oriented professional with various project management experiences. Highly organized to ensure tasks associated with multiple product initiatives are completed in accordance with the timelines involved. Excellent skills in Microsoft Office, Outlook, Word, Excel, VISIO, and PowerPoint.
Industries: Healthcare IT, Nursing IT, Pharmacy IT (Hospital, Ambulatory, Retail) Pharmacy
Methodologies: SAFe Agile, Agile SCRUM, Kanban, Waterfall, Feature Driven Design, SDLC
Manage team supporting 19 different hospital enterprises with customer sunset hospital and ambulatory Electronic Health Records (EHR) / Electronic Medical Records (EMR) applications (no vendor support).
* SCRUM Master, Team lead, Hard Line Manager for teams ranging from 3 to 15 persons.
* Prepared monthly customer invoices for multiple projects.
* Worked one on one with accounting to resolve discrepancies found in invoicing and payments received.
* Identified invoice discrepancies resulting in recovery of over $44,000 from customer.
* Proactively pulled weekly reports keeping accounts receivable and payable teams up to date to eliminate issues.
* Managed WO/PO approvals, catching discrepancies of costs verses the verbally agreed upon cost.
* Discovered discrepancies with time entered versus time worked and resolved with customer and accounting.
* Brought up the time compliance rate for over 30 resources getting in 98% of their time as required, connecting with outliers each week.
* Documented over 100 processes and procedures.
* Transition specialist managing team and documentation transition for incoming resources as well as created process and procedure documentation on all aspects of the various roles, applications, workflow, and access within the project for Analysts, QA, Engineers, and Management.
* Created a one-stop-shop Excel workbook with worksheets for tracking: team, links, Passwords, servers, acronyms, documentation links, updated project list with details, repositories, and a Knowledge Transfer Status plan.
* Setup and managed 14 information gathering workshops for assessment of customer internal needs and gaps and a final proposal for new business.
* Conducted working meetings putting together necessary documents for customer on gaps and proposal solutions.
* Managed the necessary Change Orders, project plans, risks, and date slippages.
* Reviewed, edited, and returned all incoming COs and SOWs within 1 hour.
* Performed setup, testing, and delivery of application fixes to over 25 customers.
* Completed setup, QA, presented, and passed the SureScripts certification for the Electronic Prescribing of Controlled Substances (EPCS) interfacing with a 3rd party software vendor.
* Tested and implemented the electronic EPCS application to customers.
* Successfully completed the Introduction to Leadership and Essentials of Leadership Certification Programs course through NTT DATA.
* Creator and manager of the NTT Data Yammer 30 Day Fitness Challenge page running monthly corporate fitness challenges for over 4 years.
Project Manager and liaison to C-suite during sunsetting of McKesson Enterprise Information Systems (EIS) Horizon applications.
* Developed and managed project plan associated with the sunsetting of Horizon applications.
* Managed stakeholder expectations regarding target dates and processes involved.
* Managed the data transfer project of more than 50,000 records from McKesson to NTT Data for continual support of remaining customers.
* Transitioned remaining 30+ McKesson customers over to NTT Data for continuing support.
* Customer transition was successfully completed and on target to plan.
* Served as Business Analyst for remaining customers as well as determined data, documentation, CRs, and Knowledge Transfers to be moved from Vendor to outside data storage.
Developed new applications, features, design enhancements, bug fixes, as well as 2nd level support for a multitude of EHR/EMR hospital applications.
* Continual interactions with various stakeholders: physicians, nurses, SureScripts, RelayHealth, and DrFirst to ensure all applications met safety standards, as well as government standards and laws.
* Awarded for gathering/creating requirements, writing user stories, preparing, testing, and presenting the Electronic Prescribing of Controlled Substances (EPCS) enhancement functionality, and passing the EPCS certification through SureScripts and DrFirst.
* Created the process and procedure documentation for the implementation of EPCS into client sites.
* Worked directly with customers to set up, implement, and support EPCS for their facilities and faculty.
* Completed Agile and SCRUM courses while moving the team from Waterfall to Agile SCRUM within 1 month.
* Facilitated cross-functional Daily SCRUM meetings as well as lead and participated in Sprint Plannings, Daily Scrums, Sprint Reviews and Sprint Retrospectives - Scrum Master and Product Owner.
* Wellness Champion for the office and ran monthly fitness challenges using wellness applications Vitality, Virgin Pulse, and Fitbit for 40+ employees.
Subject Matter Expert (SME) and patient safety expert for McKesson's Nursing Bar Code Medication Administration (BCMA) applications (HARx and the handheld version).
* Identified cross-product workflows, issues, needs, and opportunities across multiple applications.
* Utilized Feature-Driven Design (FDD) for application enhancements for increasing patient safety during each medication pass, including Ohio Positive ID, First Data Bank (FDB) allergy screening, and an electronic MAR (eMAR), development.
* Researched, gathered, and wrote the requirements, designed the user interface, tested, presented, and passed the Positive ID application enhancement for the certification to the Ohio Board of Pharmacy within two weeks' time.
* Implemented the Positive ID at all Ohio facilities the following week supporting all customer questions and issues.
* Award received for development, certification, and delivery of Ohio Board of Pharmacy Positive ID solution for nursing medication administration application Provided "Level 2" support for day-to-day production issues,
* Voice of the customers during weekly meetings in determining fixes and enhancements for development team.
* Created over 100 process and procedure documents for QA, Services, end-users, Tech Pubs, and Education departments.
* Trained over 350 internal staff and customers on the understanding of how the suite of products worked together as a Closed Loop.
* Supported project and product management relating to application software implementations, upgrades, and customer focused needs.
Provided go-live, at-the-elbow support and SME for varying vendor applications at over 30 hospital sites. Provided application training and support for education, IT staff and end-users. Was the primary liaison for end-users and their IT department as well as for the customer and vendor at various hospital go-lives.
Lead clients through the implementation of the Bar Code Medication Administration (BCMA) solutions in hospitals throughout the U.S., serving as a coordinator and liaison among management, implementation teams, development, and clients (80- 100% travel).
Trained, customized and configured applications for and with over 200 customers to address their objectives in installing BCMA solution at their sites. This included current and future workflow analysis, design, installation, and testing of affected applications.
* Supported standardization of documentation for tracking and resolving issues, including customer-facing documentation.
* Provided training and go-live, at-the-elbow support coverage for nursing staff and IT staff.
* Reduced the pharmacy drug review and cleanup process from one week to one day.
* Received multiple "Keystone" awards for reducing the pharmacy drug review and cleanup process from one week to one day as well as updating the workflow for the cleanup of pharmacy medications reducing time by 3 hours.
* Awarded for dedication, training, and support of multiple implementations.