45 access associate jobs found in Charlottesville, VA

UOVUNIUSR0065125EXTERNALENUS This patient focused role is responsible and accountable for various aspects of the patient access experience including but not limited to answering patient and referring provider calls; appointment scheduling; and visit registration. Team members will address the various needs of the patient and family either in person or on the phone. Provide patients with tools in both paper and electronic format, which are needed by the clinical and revenue cycle teams to ensure their experience at UVA is optimal. Engages the patient/family in keeping them updated on various aspects of their visit. Team Members are expected to follow Standard Operating Procedures based on role within the Call Center or in Clinic setting.  Depending on the team member assignment, all or some of the following responsibilities are included in job expectations.  General Expectations: Identifies opportunities for improvement and communicates appropriately before problems arise...

UOVUNIUSR0065046EXTERNALENUS This patient focused role is responsible and accountable for various aspects of the patient access experience including but not limited to basic appointment scheduling demographic and insurance data collection cash collections and addressing the various needs of the patient and family either in person or on the phone; Provides patients with tools both in paper and electronic format which are needed by the clinical and revenue cycle teams to ensure their experience at UVA is optimal; engages the patient/family in keeping them updated on various aspects of their visit. Demonstrates exceptional customer service both for in-person and telephone activities. Schedules and coordinates appointments with the correct provider using all appropriate information. Demonstrates expected behaviors applicable to the Health System scheduling and registration system and unit policies procedures and guidelines. Performs verification functions. Performs...

UOVUNIUSR0061191EXTERNALENUS This experienced patient focused service representative engages patients, families and referring providers throughout the patient care continuum through various forms of communication. Responsible and accountable for complex patient scheduling including record retrieval, follow up communication and any related tasks to ensure the patient is seen by the right provider at the right time with the right records. Serves as the point of contact for patients, referring providers and Health System departments requesting single, multiple, and coordinated appointments to ensure an optimal patient experience. Actively participates on issues resolution and process improvement. Team Members are expected to follow Standard Operating Procedures based on role within the Call Center or in Clinic setting.  Depending on the team member assignment, all or some of the following responsibilities are included in job expectations. General Expectations: Identifies...

UOVUNIUSR0057398EXTERNALENUS This experienced patient focused service representative engages patients/families and referring providers at various aspects of the patient care continuum through various forms of communication. Responsible and accountable for complex patient scheduling including record retrieval follow up communication and any related tasks to ensure the patient is seen by the right provider at the right time with the right records. Serves as the point of contact for patients preferring physicians and Health System departments requesting single or multiple appointments. Actively participates in issue resolution. Schedules appointments to the correct provider including all appropriate information and coordinates appointments on the same day when available. Educates patients parents guardians or appropriate designee on managed care process and communicates authorizations if needed and reviews potential financial obligations when appropriate. Advocates for...

UOVUNIUSR0064418EXTERNALENUS Position is eligible for $3,500 Sign on bonus with a 2 year commitment. This experienced patient focused service representative engages patients, families and referring providers throughout the patient care continuum through various forms of communication. Responsible and accountable for complex patient scheduling including record retrieval, follow up communication and any related tasks to ensure the patient is seen by the right provider at the right time with the right records. Serves as the point of contact for patients, referring providers and Health System departments requesting single, multiple, and coordinated appointments to ensure an optimal patient experience. Actively participates on issues resolution and process improvement. Team Members are expected to follow Standard Operating Procedures based on role within the Call Center or in Clinic setting.  Depending on the team member assignment, all or some of the following responsibilities...

UOVUNIUSR0065302EXTERNALENUS This experienced patient focused service representative engages patients, families and referring providers throughout the patient care continuum through various forms of communication. Responsible and accountable for complex patient scheduling including record retrieval, follow up communication and any related tasks to ensure the patient is seen by the right provider at the right time with the right records. Serves as the point of contact for patients, referring providers and Health System departments requesting single, multiple, and coordinated appointments to ensure an optimal patient experience. Actively participates on issues resolution and process improvement. Team Members are expected to follow Standard Operating Procedures based on role within the Call Center or in Clinic setting.  Depending on the team member assignment, all or some of the following responsibilities are included in job expectations. General Expectations: Identifies...

UOVUNIUSR0065993EXTERNALENUS This experienced patient focused service representative engages patients, families and referring providers throughout the patient care continuum through various forms of communication. Responsible and accountable for complex patient scheduling including record retrieval, follow up communication and any related tasks to ensure the patient is seen by the right provider at the right time with the right records. Serves as the point of contact for patients, referring providers and Health System departments requesting single, multiple, and coordinated appointments to ensure an optimal patient experience. Actively participates on issues resolution and process improvement. Team Members are expected to follow Standard Operating Procedures based on role within the Call Center or in Clinic setting.  Depending on the team member assignment, all or some of the following responsibilities are included in job expectations. General Expectations: Identifies...

UOVUNIUSR0066095EXTERNALENUS This experienced patient focused service representative engages patients, families and referring providers throughout the patient care continuum through various forms of communication. Responsible and accountable for complex patient scheduling including record retrieval, follow up communication and any related tasks to ensure the patient is seen by the right provider at the right time with the right records. Serves as the point of contact for patients, referring providers and Health System departments requesting single, multiple, and coordinated appointments to ensure an optimal patient experience. Actively participates on issues resolution and process improvement. Team Members are expected to follow Standard Operating Procedures based on role within the Call Center or in Clinic setting.  Depending on the team member assignment, all or some of the following responsibilities are included in job expectations. General Expectations: Identifies...

UOVUNIUSR0065680EXTERNALENUS This patient focused role is responsible and accountable for various aspects of the patient access experience including but not limited to answering patient and referring provider calls; appointment scheduling; and visit registration. Team members will address the various needs of the patient and family either in person or on the phone. Provide patients with tools in both paper and electronic format, which are needed by the clinical and revenue cycle teams to ensure their experience at UVA is optimal. Engages the patient/family in keeping them updated on various aspects of their visit. Team Members are expected to follow Standard Operating Procedures based on role within the Call Center or in Clinic setting.  Depending on the team member assignment, all or some of the following responsibilities are included in job expectations.  General Expectations: Identifies opportunities for improvement and communicates appropriately before problems arise...

UOVUNIUSR0065726EXTERNALENUS This experienced patient focused service representative engages patients/families and referring providers at various aspects of the patient care continuum through various forms of communication. Responsible and accountable for complex patient scheduling  including record retrieval follow up communication and any related tasks to ensure the patient is seen by the right provider at the right time with the right records. Serves as the point of contact for patients preferring physicians and Health System departments requesting single or multiple appointments.Actively participates in issue resolution. Schedules appointments to the correct provider including all appropriate information and coordinates appointments on the same day when available. Educates patients parents guardians or appropriate designee on managed care process and communicates authorizations if needed and reviews potential financial obligations when appropriate. Advocates for patients...

UOVUNIUSR0063441EXTERNALENUS UVA Health professionals share a common bond: to pursue excellence in everything we do for our patients. As an Access team member at UVA Health, you will be an integral member of a team dedicated to providing compassionate care for our patients. Access team members are the face of UVA Health – you are often the first and last contact for our patients and your interactions set the tone for each patient visit to UVA. This patient-focused role is responsible and accountable for various aspects of the patient access experience, including, but not limited to, basic appointment scheduling, demographic and insurance data collection, cash collections, and addressing the various needs of patients and families either in person or on the phone. Join a thriving work culture built on trust, respect, and engagement. Please complete this one application and someone will connect with you to discuss your area of interest. Building an exceptional work culture includes...

UOVUNIUSR0059644EXTERNALENUS This patient focused role is responsible and accountable for various aspects of the patient access experience including but not limited to answering patient and referring provider calls; appointment scheduling; and visit registration. Team members will address the various needs of the patient and family either in person or on the phone. Provide patients with tools in both paper and electronic format, which are needed by the clinical and revenue cycle teams to ensure their experience at UVA is optimal. Engages the patient/family in keeping them updated on various aspects of their visit. Team Members are expected to follow Standard Operating Procedures based on role within the Call Center or in Clinic setting.  Depending on the team member assignment, all or some of the following responsibilities are included in job expectations.  General Expectations: Identifies opportunities for improvement and communicates appropriately before problems...

UOVUNIUSR0063443EXTERNALENUS UVA Health professionals share a common bond: to pursue excellence in everything we do for our patients. As an Access team member at UVA Health, you will be an integral member of a team dedicated to providing compassionate care for our patients. Access team members are the face of UVA Health – you are often the first and last contact for our patients and your interactions set the tone for each patient visit to UVA. This patient-focused role is responsible and accountable for various aspects of the patient access experience, including, but not limited to, basic appointment scheduling, demographic and insurance data collection, cash collections, and addressing the various needs of patients and families either in person or on the phone. Join a thriving work culture built on trust, respect, and engagement. Please complete this one application and someone will connect with you to discuss your area of interest. Building an exceptional work culture includes...

UOVUNIUSR0060295EXTERNALENUS This experienced patient focused service representative engages patients, families and referring providers throughout the patient care continuum through various forms of communication. Responsible and accountable for complex patient scheduling including record retrieval, follow up communication and any related tasks to ensure the patient is seen by the right provider at the right time with the right records. Serves as the point of contact for patients, referring providers and Health System departments requesting single, multiple, and coordinated appointments to ensure an optimal patient experience. Actively participates on issues resolution and process improvement. Team Members are expected to follow Standard Operating Procedures based on role within the Call Center or in Clinic setting.  Depending on the team member assignment, all or some of the following responsibilities are included in job expectations. General Expectations: Identifies...

UOVUNIUSR0065184EXTERNALENUS This patient focused role is responsible and accountable for various aspects of the patient access experience including but not limited to basic appointment scheduling demographic and insurance data collection cash collections and addressing the various needs of the patient and family either in person or on the phone; Provides patients with tools both in paper and electronic format which are needed by the clinical and revenue cycle teams to ensure their experience at UVA is optimal; engages the patient/family in keeping them updated on various aspects of their visit. Demonstrates exceptional customer service both for in-person and telephone activities. Schedules and coordinates appointments with the correct provider using all appropriate information. Demonstrates expected behaviors applicable to the Health System scheduling and registration system and unit policies procedures and guidelines. Performs verification functions. Performs...

UOVUNIUSR0066892EXTERNALENUS This patient focused role is responsible and accountable for various aspects of the patient access experience including but not limited to answering patient and referring provider calls; appointment scheduling; and visit registration. Team members will address the various needs of the patient and family either in person or on the phone. Provide patients with tools in both paper and electronic format, which are needed by the clinical and revenue cycle teams to ensure their experience at UVA is optimal. Engages the patient/family in keeping them updated on various aspects of their visit. Team Members are expected to follow Standard Operating Procedures based on role within the Call Center or in Clinic setting.  Depending on the team member assignment, all or some of the following responsibilities are included in job expectations.  General Expectations: Identifies opportunities for improvement and communicates appropriately before problems arise...

UOVUNIUSR0066141EXTERNALENUS This role fully supports the Contact Center during the entire shift. • Manages large volumes of inbound and outbound calls in a timely manner: always identifying self and clinic. • Provides assistance to patient and others contacting the clinic by telephone; may provide direct assistance, or take messages and direct calls to the appropriate party • Updates any changes of patient’s information in EHR • Follow communication “scripts” when handling different scenarios • Navigate through patients’ chart in the EHR to locate appropriate information This patient focused role is responsible and accountable for various aspects of the patient access experience including but not limited to answering patient and referring provider calls; appointment scheduling; and visit registration. Team members will address the various needs of the patient and family either in person or on the phone. Provide patients with tools in both paper and electronic format, which are...

UOVUNIUSR0066008EXTERNALENUS This experienced, patient focused service representative engages patients/families and referring providers at various aspects of the patient care continuum through various forms of communication. Responsible and accountable for complex patient scheduling, including record retrieval, follow up communication, and any related tasks to ensure the patient is seen by the right provider at the right time with the right records. Serves as the point of contact for patients, referring physicians and Health System departments requesting single or multiple appointments. Actively participates in issue resolution. Schedules appointments to the correct provider including all appropriate information and coordinates appointments on the same day when available. Educates patients parents guardians or appropriate designee on managed care process and communicates authorizations if needed and reviews potential financial obligations when appropriate. Advocates for...

UOVUNIUSR0066611EXTERNALENUS This experienced patient focused service representative engages patients, families and referring providers throughout the patient care continuum through various forms of communication. Responsible and accountable for complex patient scheduling including record retrieval, follow up communication and any related tasks to ensure the patient is seen by the right provider at the right time with the right records. Serves as the point of contact for patients, referring providers and Health System departments requesting single, multiple, and coordinated appointments to ensure an optimal patient experience. Actively participates on issues resolution and process improvement. Team Members are expected to follow Standard Operating Procedures based on role within the Call Center or in Clinic setting.  Depending on the team member assignment, all or some of the following responsibilities are included in job expectations. General Expectations: Identifies...

UOVUNIUSR0067032EXTERNALENUS This experienced Access Associate is a lead position in their department that reports to the department supervisor. This position is a patient focused representative that engages patients/families and providers at various aspects of the patient care continuum through various forms of communication. Responsible and accountable for complex patient scheduling including medical record retrieval, OR scheduling, follow up communication and any related tasks to ensure the patient is seen by the right provider at the right time with the correct records. Serves as a critical part of the care coordination team and point of contact for all patients, referring physicians, the community, and other UVA Health departments requesting single or multiple appointments. Actively participates in conflict resolution. Mastered the skills needed to communicate accurate information to patients, family members, providers, and other members of the care team and provides excellent...

UOVUNIUSR0065048EXTERNALENUS In collaboration with the Manager, Ambulatory Access Quality & Standards, the central PFA Implementation Team, and Access Pod Managers, develops best practice-based Standard Operating Procedures (SOPs) for operational Access workflows. Engages with stakeholders including HIT, Revenue Cycle Training, and clinic operations during SOP development to ensure operational alignment. Trains Access team members on new and revised workflows through on-going at the elbow support and monitoring. Evaluates adherence to SOPs and operational quality by analyzing both qualitative and quantitative data. Helps in the implementing of system enhancements and performs subsequent follow up and reporting of the Registration and Scheduling systems. Identify and develop best practice-based Access workflows (workflows, SOPs, tools) Provide operational workflow training classes on a regular and as-needed basis for Ambulatory Access Observe staff working on Patient...

UOVUNIUSR0065964EXTERNALENUS With collaboration from Revenue Cycle Training Director and/or Senior Training Specialists, implements training tools, instructs participants in the EMR system and related functions using approved curricula. Serves as a liaison to assigned clinics, observing and monitoring these functions while providing feedback to management and specialized instruction to clinic staff. Helps in the implementing of system enhancements and performs subsequent follow up and reporting of the Registration and Scheduling systems. Instructional Design and Curriculum Development. Conducts technical and informational training classes and/or onsite sessions, both on a regular and as needed basis for the Service Line Observes staff working on Patient Access functions in clinic setting. Serves as training representative for interdisciplinary projects as assigned In addition to the above job responsibilities, other duties may be assigned. Position Compensation Range:...

UOVUNIUSR0062590EXTERNALENUS In collaboration with the Manager, Ambulatory Access Quality & Standards, the central PFA Implementation Team, and Access Pod Managers, develops best practice-based Standard Operating Procedures (SOPs) for operational Access workflows. Engages with stakeholders including HIT, Revenue Cycle Training, and clinic operations during SOP development to ensure operational alignment. Trains Access team members on new and revised workflows through on-going at the elbow support and monitoring. Evaluates adherence to SOPs and operational quality by analyzing both qualitative and quantitative data. Helps in the implementing of system enhancements and performs subsequent follow up and reporting of the Registration and Scheduling systems. Identify and develop best practice-based Access workflows (workflows, SOPs, tools) Provide operational workflow training classes on a regular and as-needed basis for Ambulatory Access Observe staff working on Patient...

UOVUNIUSR0062584EXTERNALENUS In collaboration with the Manager, Ambulatory Access Quality & Standards, the central PFA Implementation Team, and Access Pod Managers, develops best practice-based Standard Operating Procedures (SOPs) for operational Access workflows. Engages with stakeholders including HIT, Revenue Cycle Training, and clinic operations during SOP development to ensure operational alignment. Trains Access team members on new and revised workflows through on-going at the elbow support and monitoring. Evaluates adherence to SOPs and operational quality by analyzing both qualitative and quantitative data. Helps in the implementing of system enhancements and performs subsequent follow up and reporting of the Registration and Scheduling systems. Identify and develop best practice-based Access workflows (workflows, SOPs, tools) Provide operational workflow training classes on a regular and as-needed basis for Ambulatory Access Observe staff working on Patient...