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Oct 10, 2026

Medication Managemt Specialist

Job Description

736
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Medication Managemt Specialist

Fort Wayne, IN, United States (On-site)

Job Info

  • Job Identification 736
  • Job Category Administrative & Business Operations
  • Job Shift Day
  • Work Schedule / Weekend Rotation Monday-Friday 8 or 10 hour shifts
  • Hours Per Week 40
  • Locations 1450 Production Rd, Fort Wayne, IN, 46808, US (On-site)
  • Posting Date 09/23/2026, 07:37 AM

Job Description

Job Summary:

Works in the Centralized Refill group to assist patients with medication management, refills, education, and other duties as assigned. Works with other teams within the department and primary care or specialty offices to include care teams, telehealth triage nurses, schedulers, and medication authorization team. Uses current Electronic Medical Record as the official patient record for documenting all items related to medication management review to include appointment history, scheduling a new appointment, reviewing previous telephone encounters, and Epic medication protocols as typical steps in the daily work to ensure safe medication management activities.Duties and Responsibilities: Accepts telephone calls from patients requesting medication refills. Works the in basket to complete electronic medication refill requests. Collaborates with healthcare teams via telephone encounters. Utilizes the electronic medical record to access and review patient records and step through medication refill protocols. Works toward first call resolution of patient’s request. Functions independently in a fast‐paced environment. Interacts with pharmacies telephonically. Schedules clinic appointments for patients with primary care or specialty providers.

Qualifications

Education:

High school graduate or equivalent GED required. Successful completion of an Indiana Board of Pharmacy approved Pharmacy Technician Training program.

License & Cert:

Must have an Indiana Board of Pharmacy Tech license or a current State Board of Indiana license as a Pharmacy Technician or Pharmacy Intern. Addendums are required for 0153 Nurse Leader, 0249 Registry RN, 0252 Registered Nurse, 0235 Advanced Registered Nurse, and 0236 Expert Registered Nurse. To view addendums, go to the job description page on Parkview’s intranet.

Experience:

Minimum of one year pharmacy experience (retail work preferred or Institutional Pharmacy work) required.

Other Qualifications:

Basic computer skills to navigate and document within the electronic medical record. Ability to determine the patient need through conversation with a patient. Superior verbal communication skills are essential. Teaching ability. Typing and computer ability to keep track of information gathered during the telephone conversation. Follows standard operating procedures.

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Parkview Health
About Parkview Health

           

Parkview is 14,000 strong

Parkview Health is a not-for-profit, community-based health system serving northeast Indiana and northwest Ohio. Our mission is to improve health and inspire well-being in the communities we serve. As the region’s largest employer, Parkview Health employees more than 14,000 co-workers and includes 10 hospitals with an extensive network of primary care and specialty care physicians.  We strive to embrace diversity and inclusion among our co-workers and offer a range of resources to advance you in your personal and professional journey. Our physicians, leaders and co-workers work together to create an excellent experience for every person, every day.  With multiple non-clinical and clinical employment opportunities, you are sure to find your passion and discover your life-changing career today within the Parkview Health system.

To talk to a Parkview recruiter now, text “Parkview” to 97211.

A culture that just feels right.

At Parkview, we are known for our quality of care, innovation and collaboration among all care team members. Our culture can be seen and felt when walking through our front door and continues into the clinical care areas and administrative offices. Our nurses and leadership display shared values, friendliness, genuine compassion and a dedication to providing excellent care to every person, every day. But this caring continues beyond our doors as well. As a mission-driven, not-for-profit health system, Parkview also gives back to the community. Each year, we sponsor numerous outreach initiatives to address the health priorities of our region. Because at Parkview, we believe in better – not just for patients, but for the entire community.

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