Patient Advocate
- Community Health System
- Fresno, CA, USA
Job Description
- Status: Full-Time
- Pay Range: $27.43 - $34.90 / Hourly
- Shift: Days
- Shifts Per Pay Period: 10
- Shift Length: 8 Hour
- Location: Fresno
- Reference: 2026-R4384
- Facility: Community Regional Medical Center
Overview
*All positions are located in Fresno/Clovis CA*
Opportunities for you!
- Consecutively recognized as a top employer by Forbes, and in 2025 by Newsweek
- Free Continuing Education and certification
- Tuition reimbursement, education programs and scholarships
- Vacation time starts building on Day 1, and builds with your seniority
- Free money toward retirement with a 403(b) and matching contributions
- Great food options with on-demand ordering
- Free parking and electric charging
Commitment to diversity and inclusion is a cornerstone of our culture at Community. All are welcome as valued members of our community.
We know that our ability to provide the highest level of care is through taking care of our incredible teams. Learn more on our Benefits page.
Responsibilities
The Patient Advocate consults patients to gauge their satisfaction with their care, collect patient information and elevate any concerns to healthcare providers. Serves as a vital link that coordinates communication between patients, family members, medical professionals, and administrative staff to ensure patients are receiving the best possible healthcare services. Is seen as a visible and enthusiastic champion in assisting Patient Experience (PX) leadership with the measures, education and coaching needed to build an excellent PX program. Provides support on various projects and activities to facilitate the integration and effective use of PX tools on an ongoing basis. Receives complaints/grievances/concerns from patients/families and others and coordinates with appropriate parties and departments for resolution. Assists in facilitating recognition activities, including leveraging patient comments and compliments received, as well as employee events. Performs a variety of complex administrative functions, including support to various committees, with limited direction.
Qualifications
Education
• Associate's Degree or an equivalent combination of education and/or experience required
Experience
• 2 years of experience in Customer Service or Patient Experience required
Disclaimer
• Pay ranges listed are an estimate and subject to change.
• If any bonuses are noted, they are only applicable to external hires meeting criteria.
Take Your Expertise to New Heights
We got our start 125 years ago as a boarding house and medical facility for people traveling in Central California. If people then could see us now... Today, Community Health System is the region’s largest healthcare provider and includes three divisions: Community Medical Centers hospitals, Community Care Health and Community Provider Network. These three pillars of healthcare – hospitals, health insurance and physicians – work best when they work together.
Whether you have years of nursing experience or you just passed your boards, we have a home for you. From the rush of Level 1 trauma to the tight-knit teamwork of the region’s leading bariatric surgery program, you’ll have plenty of opportunities to build the nursing career you’ve always wanted.
Our teaching facility associated with UCSF, professional certification reimbursement, and wide range of opportunities beyond bedside care (leadership, quality/risk, educators) open doors to new possibilities and give you the ability to chart your own path.
Whether it's helping patients walk again after trauma, or regain speech after a stroke, this team plays a critical role in each recovery journey. With deep clinical knowledge and creative problem-solving, they turn complex challenges into real progress backed by evidence-based practices.
Across our hospital and outpatient rehab settings — including a nationally ranked inpatient rehab facility and the region’s only Level I Trauma Center — our teams treat a wide range of needs, helping you discover your niche and expand your skills. With ongoing mentorship and an interdisciplinary approach that’s second to none, you’ll be empowered to make a real impact and grow a meaningful career.
The Benefits of Choosing Community
- Time and a half after 8 hrs + weekend and night differential
- Comprehensive health insurance
- Paid vacation, holidays, sick leave, and more
- 403(b) retirement plan with up to 8% matching contributions
- Nursing career ladder that ensures your personal growth and long-term career goals are a priority
- Tuition reimbursement, education programs, and scholarships
- Free Continuing Education and certification including BLS, ACLS and PALS
- A free gym and personal training
- Group pricing on insurance and major purchases
- Free parking and electric charging
- Great food options with on demand ordering to make life easier