Clinical Supervisor - Urgent Care - Mauldin

Summary of Primary Function/General Purpose of Position
The Clinical Supervisor works in conjunction and collaborates with the Regional Manager to provide clinical and administrative managerial oversight and direction for clinical day-to-day operations of service line. The Clinical Supervisor models and develops patient-focused culture with an emphasis on patient safety and satisfaction. They also maintain a positive and collaborative relationship within the clinical environment by coaching, developing, and empowering staff. The Clinical Supervisor serves as a clinical expert within the scope of the practice and program guidelines.
                                                                                                                                                                                  
Essential Job Functions

• Manages day-to-day supervision of the front office and clinical delivery of services 

• Plan, implement and administer programs and services, including personnel administration, training, and coordination of staff

• Appropriately trains new staff on clinical and administrative duties and trains current staff on procedures, ensuring competency and adherence to best practices

• Responsible for team’s performance by conducting staff check-ins, delivers performance feedback and coaching to clinic staff to assist with workflow improvement/efficiency 

• Must possess the ability to troubleshoot and resolve problems promptly 

• Provides oversight for scheduling and timekeeping , ensuring optimal staffing across functional areas within clinic

• Track and report on key operational metrics, such as patient satisfaction, wait times, and staff performance. Prepare reports for leadership as needed.

• Implement improvements to enhance operational efficiency, patient outcomes, and associate experience.

• Ensures compliance with regulatory standards by delivery of programs, processes and policies established by clinical quality team

• Serve as the point of contact for patients and their families, addressing concerns, complaints, and inquiries with professionalism and care. Foster a positive and welcoming environment for all clinic visitors.

• Addressing staff concerns promptly and promotes teamwork and a positive environment

• Participates in interviews for all clinic roles with the exception of providers

• Empower team members to reach their full potential through regular feedback, development plans, and growth opportunities

• May perform clinical frontline duties within scope of licensure/certification

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job related duties as required by their supervisor, subject to reasonable accommodation.

Licensing/Certification

Licensure required for Clinical discipline (Radiology Tech, LPN, or RN)

Basic Life Support (BLS) – American Heart Association (required before treating patients)

Education

RN education, or allied health program completion for Radiology techs or LPNs (required)

Work Experience

Two years of clinical experience within a healthcare setting (required)

One year experience in supervisor/leadership role (preferred)

Electronic Medical Record (EMR) experience (required)

Training
None

Language
None

Patient Population

Infant (1-12 months)

Pediatrics (1-12 years)

Adolescents (13-17 years)

Adults (18-64 years)

Geriatrics (65 years and older)

Working Conditions

Periods of high stress and fluctuating workloads may occur.

General office environment.

May be exposed to physical altercations and verbal abuse.

May be exposed to limited hazardous substances or body fluids.*

May be exposed to human blood and other potentially infectious materials.* 

May be exposed to adverse weather conditions; cold, hot, dust, wind, etc.

May have periods of constant interruptions.

* Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control.

Physical Requirements
Lifting/Carrying (0-50 lbs.)   1-33%
Lifting/Carrying (50-100 lbs.)    1-33%
Push/Pull (0-50 lbs.)    1-33%
Push/Pull (50-100 lbs.)    1-33%
Stoop/Kneel   1-33%
Crawling    1-33%
Climbing    1-33%
Balance    1-33%
Bending    1-33%
Sitting    34-66%
Walking    34-66%
Standing   1-33%

Additional Physical Requirements/Hazards
Manual dexterity (eye/hand coordination)
Perform shift work

Maneuver weight of patients
Hear alarms/telephone/audio recorder
Reach above shoulder
Repetitive arm/hand movements
Finger Dexterity
Color Vision
Acuity - far
Acuity - near

Hazards
Depth perception

Use of Latex products
Exposure to toxic/caustic/chemicals/detergents
Exposure to moving mechanical parts
Exposure to dust/fumes
Exposure to x ray/electromagnetic energy

Skills

Budgeting & Financial Acumen

Evaluate employee performance

Analyzing data or information

Scheduling

Billing operations

Medical terminology

Computing Skills (basic)

Attention to detail

Acceptance of authority

Critical thinking

Communication with patients

Teamwork

Conflict resolution

Active listening

Relationship building

As a Bon Secours associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Bon secours – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com