Director of Access Strategy & Operations Support
- UVA Health System
- Charlottesville, VA, USA
Job Description
Lead Innovation That Directly Impacts Patient Access
UVA Health is seeking a strategic, data-driven leader to serve as Director of Access Strategy & Operations Support—a newly created, high-visibility role designed to transform patients' access care across our health system.
In this role, you will drive system-wide access initiatives, lead a high-performing team, and partner with clinical, operational, and IT leaders to modernize workflows, enhance digital patient experiences, and improve operational performance at scale.
What You’ll Do
Lead Strategy & Enterprise Projects
Oversee and manage a portfolio of complex, access-focused initiatives aligned with enterprise goals and PMO standards
Coordinate cross-functional stakeholders, track milestones, and proactively resolve barriers to execution
Deliver high-impact initiatives including:
Digital patient self-scheduling (Epic integration)
Referral management transformation
E-consults and access innovation programs
Drive Data & Performance Excellence
Lead the Access analytics function, ensuring accurate dashboards, KPIs, and executive reporting
Monitor operational performance and identify trends to drive continuous improvement
Translate data insights into actionable strategies that enhance patient access
Oversee Operations & Support Services
Direct the CAMR medical records operation, ensuring timely and accurate retrieval of ambulatory patient records
Lead logistics and administrative functions supporting day-to-day Access operations
Standardize workflows and optimize systems for efficiency and scalability
Lead & Develop Teams
Managing and developing a growing team.
Foster a collaborative, accountable, and high-performing culture
Strengthen Organizational Alignment
Partner with clinical, operational, and IT leaders to advance strategic initiatives
Ensure alignment with enterprise priorities and enhance both patient and staff experience
Provide executive-level updates and visibility across senior Financial & Resource Stewardship
Support budget development and monitor expenses
Ensure responsible allocation of resources across programs and support functions
Why UVA Health?
Make a System-Wide Impact
This role offers direct influence on patient access and experience, shaping critical initiatives across UVA Health.
High Visibility & Career Growth
Collaborate with physicians, nursing, and executive leadership
Gain exposure to cutting-edge innovation, including digital health and AI initiatives
Strong pathway for career advancement and leadership growth
Life in Charlottesville, Virginia
Enjoy living in one of the most desirable locations in the country:
Scenic Blue Ridge Mountain views and outdoor recreation
Vibrant food, arts, and cultural scene
Home to the University of Virginia and a strong, collaborative community
Exceptional quality of life with a balanced pace and rich history
Work Environment
Hybrid and flexible work model with situational on-site collaboration
MINIMUM REQUIREMENTS:
Education: Master’s degree required; a combination of relevant experience and education may be considered in lieu of degree requirement.
Experience: 7+ years of relevant experience, to include 4+ years of formal management experience.
Licensure: None.
PHYSICAL DEMANDS:
This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.
The pay range for this role is $87,783.00 - $175,565.00 annually. Individual compensation will be determined by the selected candidate's qualifications, previous work experience, and/or education.Benefits
Comprehensive Benefits Package: Medical, Dental, and Vision Insurance
Paid Time Off, Long-term and Short-term Disability, Retirement Savings
Health Saving Plans, and Flexible Spending Accounts
Certification and education support
Generous Paid Time Off
UVA Health is a world-class Magnet Recognized academic medical center and health system with a level 1 trauma center. 2023-2024 U.S. News & World Report “Best Hospitals” guide rates UVA Health University Medical Center as “High Performing” in 5 adult specialties and 14 conditions/procedures. We are one of 70 National Cancer Institute designated cancer centers. UVA Health Children’s is named by 2023-2024 U.S. News & World Report as the best children's hospital in Virginia with 9 specialties ranked among the best in the nation. Our footprint also encompasses 3 community hospitals and an integrated network of primary and specialty care clinics throughout Charlottesville, Culpeper, Northern Virginia, and beyond.
The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA’s commitment to non-discrimination and equal opportunity employment.
UVA Health includes a hospital, level I trauma center, nationally recognized cancer and heart centers and primary and specialty clinics throughout Central Virginia.
Through research and clinical trials, we stay at the leading edge of the treatments we offer.
We rank among the nation’s top hospitals because our doctors, nurses and caregivers make every effort to push the envelope of healthcare.
UVA Health consists of: