Medical Assistant Clinical Support Coordinator

Job Description

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Summary:

The Medical Assist Clinical Support Coord provides centralized in basket support for designated clinic care teams. Monitors incoming requests for services and routes appropriately based on established guidelines. Assists with patient outreach, clinic support services, and navigation of the health care system. Provides assistance with coverage of COVID infusion scheduling or other COVID support as needed. While this is primarily a remote position, redeployment to the clinic setting will occur based on organizational needs.

Responsibilities:
1. Assists in collaborating with Onboarding and Optimization leadership, designated clinic sites and others to develop and maintain a comprehensive workflow process for clinical support activities and projects.
2. Maintains communication with assigned practices and Onboarding and Optimization leaders to assure timely and efficient completion of jobs, proper communication of issues, proper documentation of the entire process, and achieve productivity targets.
3. Provides Epic in basket administrative/ clinical support as part of the centralized in basket team to designated departments/ clinics. The CMA will collaborate with clinic leadership, providers, Onboarding and Optimization leadership, and others as designated in the areas of clinic workflow, Provides Epic in basket support, medication refills using standard protocols, and organizational/system support as defined by leadership.
4. Monitors and evaluates goals/metrics as assigned, meets productivity targets, and is active in team/ clinic communication for improvements, barriers, and needed.
5. Participates in team meetings and communications for process improvement and follow up. Provides patient outreach while practicing within their scope, medication refill protocols, and, implements appropriate evidence based guidelines.
7. Appropriately documents interventions in the patient's electronic medical record.
8. Participates in care team meetings, performance improvement, and patient satisfaction initiatives. Reports barriers for efficient and effective care management and support to Onboarding and Optimization leadership.
9. Maintains compliance with organizational policies, procedures, and evidence based guidelines, and works within their scope.
10. While this is primarily a remote position, the Medical Assistant, Certified - Practice Support will be redeployed to a clinic or mobile setting as needed.

Other Information

Other information:
Education Requirements:
● None required as long as other position qualifications are met.
● Completion of a Medical Assisting program accredited by either the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accreditation Bureau of Health Education Schools (ABHES) is strongly preferred but not required.
Licensure/Certification Requirements:
● Requires Medical Assistant certification by either the American Association of Medical Assistants (AAMA), American Medical Technologists (AMT), National Health Career Association (CCMA), National Association of Health Professionals (NRCMA), or National Center for Competency Testing (NCMA). Prefer candidates with current Basic Life Support Certification from American Heart Association at the time of hire. If selected candidate does not possess BLS, one must be obtained within 30 days of hire.
Professional Experience Requirements:
● Requires at least two years’ experience as a medical assistant, preferably in an ambulatory care setting.
Knowledge/Skills/and Abilities Requirements:
● ● Demonstrated ability to engage positively with patients and families and to work as a team with staff and providers. ● Works independently with effective time management skills. ● Epic experience preferred

Job Details

Legal Employer: NCHEALTH

Entity: UNC Health Medical Group

Organization Unit: Central Administration

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range: $19.78 - $28.12 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Hybrid

Work Schedule: Day Job

Location of Job: US:NC:Morrisville

Exempt From Overtime: Exempt: No

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Heath Care System. This is not a State employed position.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [email protected] if you need a reasonable accommodation to search and/or to apply for a career opportunity.