Essential Duties and Responsibilities

Pharmacy Automation Systems Management

• Oversees the local administration, support, optimization, and maintenance of Epic pharmacy applications, medication inventory systems (i.e. Omnicell CPM), automated dispensing technologies (i.e., Omnicell MedCarousel, Omnicell XT cabinets), and related pharmacy technologies (i.e., Epic Willow, Baxter DoseEdge).

• Leads system upgrades, enhancements, testing, validation, implementation, and change management activities for pharmacy-related applications.

• Coordinates application build, configuration, workflow design, and optimization efforts to improve medication-use processes and operational efficiency.

• Ensures compliance with organizational standards, regulatory requirements, accreditation standards, and applicable state and federal regulations.

Training and Customer Support

• Ensures staff are appropriately trained and demonstrate competency in supported systems and workflows.

• Coordinates and delivers end-user education, training programs, and support materials related to Omnicell CPM, Epic applications, and other pharmacy technologies.

• Facilitates solutions to operational issues and resolves care team members’ concerns regarding system functionality and workflows.

Downtime and Business Continuity

• Coordinates local resources and staffing to support planned and unplanned system downtimes, disaster recovery events, and emergency operations locally.

• Ensures downtime procedures, contingency plans, and recovery processes are maintained, tested, and communicated to stakeholders.

• Provides leadership during critical incidents affecting pharmacy automation systems and patient care operations.

Administrative Responsibilities

• Participates in departmental, organizational, and interdisciplinary committees as assigned.

• Attends, coordinates, and disseminates information from required meetings, operational reviews, vendor sessions, leadership forums, and educational programs.

• Maintains effective working relationships with internal departments, external partners, and technology vendors.

• Serves in operational support roles and provides hands-on system support when needed to maintain continuity of service.

Additional Duties

• Demonstrates leadership through professional conduct, accountability, innovation, and commitment to organizational values.

• Serves as a role model for technical excellence, customer service, and teamwork.

• Performs other duties and responsibilities as assigned.