Resident Meal Liaison - Senior Living - Atherton Place

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Work Shift

Job Summary:

Resident Meal Liaison - Senior Living - Atherton Place

Atherton Place dining room serves 3 chef-prepared meals daily.

All plans include daily breakfast, lunch & dinner.

Restaurant-style meal service: the Main Dining Room or the Azalea 2nd Floor Dining Room.

Hours: 7:00 am – 6:30 pm; Rotate every other weekend: Sat & Sun.

Liaison Key responsibilities include entering meal preferences within the scope of diet restrictions and delivering meals to residents in a professional, courteous, and efficient manner. Required to confirm accuracy against resident's meal order and / or confirm the correct tray is delivered to the correct resident. Represents the department in a professional and caring manner. Instructs residents in the meal ordering process. Assumes the role of resident advocate. Delivers nutrition supplies to units and / or rooms as ordered. Completes all other job duties as assigned

Responsibilities:

Core Responsibilities and Essential Functions:

• Ensures the Safety of Residents and Team Members according to Hazard Analysis Critical Control Points (HACCP) and county Health Dept. Guidelines:
  * Washes hands frequently and appropriately wears gloves. Performs hand hygiene upon entering and exiting patient rooms.
  * Follows infection prevention practices, including personal hygiene expectations (i.e., fingernail length and finish) and reports potential risks.
  * Maintains all work areas in a clean and organized manner; free of spills and fall hazards.
  * Verifies menu selections are accurate & compliant with diet order; seeks approval or clarification of diet compliancy from Leadership and/or Clinical Dietitian.
  * Escalates food allergy and diet consistency concerns to Leadership and/or Clinical Dietitian.
  * Promptly reports adverse food reactions and outside food consumption by residents
  * Monitors and records food and/or equipment temperatures as applicable; immediately correcting / escalating "out of range" occurrences.
  * Stores food and/or supplies using proper labeling, dating and rotation methods.
  * Operates equipment according to all safety guidelines and escalates any unsafe conditions (i.e., frayed electrical cords).
  * Uses IT equipment appropriately and protects confidential information including passwords.
• Ensures Positive Service Outcomes:
  * Follows department work schedule (including weekends and holidays) and arrives at the work station prior to task start time.
  * Sets up, maintains, and breaks down workstation according to area requirements.
  * Follows written and verbal instructions and station responsibilities with accuracy and attention to detail.
  * Completes area checklists and forms, as assigned.
  * Operates and cares for equipment according to manufacturer's and area specific guidelines.
  * Remains flexible to support other Team Members across the department to achieve desired service outcomes.
  * Assists residents with menu selections, including but not limited to food preferences, allergies and other diet information in a timely manner.
  * Enters menu selections in the nutrition service software accurately and in a timely manner.
  * Verifies resident satisfaction with meals and conducts internal satisfaction surveys.
  * Delivers meals to residents that meet their needs according to their cultural, spiritual, ethnic and age-specific considerations.
  * Obtains additional items for meal trays, either left off or added on, as appropriate with diet order. Seeks approval for non-compliant meal requests. Delivers meals to residents throughout the day.
  * Retrieves dirty trays from resident rooms and assists with soiled meal tray carts on floors.
  * Performs department duties to include, but not limited to: Dishroom, rolling silverware, floor stock replenishment, supplies requisitions, break room and general clean up.
  * Intervenes and resolves customer service issues as necessary; uses judgment to escalate customer service concerns to supervisor to ensure effective customer service recovery.
• Engages in Efforts to Create a World Class Work Environment:
  * Follows work area's uniform specifications, i.e., clothing and shoes are neat and clean.
  * Collaborates with Team Members and Leadership to meet the goals and objectives of the department.
  * Communicates in a respectful manner and in terms that are clear and concise.
  * Respects the cultural traditions of Team Members and residents.
  * Maintains competency in nutrition service software utilized for meal services.

Required for All Jobs:

• Performs other duties as assigned.
• Complies with all Wellstar Health System policies, standards of work, and code of conduct.

Qualifications:

Required Minimum Education:

• High school diploma, or the equivalent preferred.

Required Minimum Experience:

• Senior Living or hospital foodservice experience, and customer service experience highly preferred.

Required Minimum Skills:

• Must exhibit outstanding interpersonal skills required to work well with others.
• Must be able to demonstrate basic knowledge of modified diets.
• Candidates must also possess adequate phone skills for interacting with our residents and perform duties in a very busy environment.
• Must be able to communicate and understand the English language, both written and orally.
• Must be able to maintain a positive attitude in all customer / resident interactions.

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