Patient Service Assistant - Outpatient Surgery Center Pre Op

Join the Team Behind Exceptional Patient Care at UVA Health.

Provides essential non-direct patient care and operational support services throughout the Health System to promote safe, efficient, and high-quality patient care. Assists with patient transport, room turnover, supply management, equipment readiness, and administrative support while collaborating closely with clinical and operational teams to maintain workflow efficiency and an exceptional patient experience.

What You’ll Do

The Clinical Support Assistant performs a variety of routine clinical support, patient flow, and operational duties within the Health System. This role supports perioperative and clinical teams by assisting with patient transport, maintaining clean and safe patient care environments, monitoring supplies and equipment, and providing administrative support as needed. The position plays a vital role in ensuring smooth departmental operations and supporting a positive patient and visitor experience.

Key Responsibilities

• Maintain a safe environment for patients, visitors, and team members by following established patient safety standards, policies, and procedures.

• Transport patients throughout the Health System and assist with patient discharge transportation in a safe, timely, and professional manner.

• Escort patients and visitors to and from perioperative and clinical departments as needed.

• Perform room and patient bay turnover between patients to support efficient patient flow and readiness of care spaces.

• Conduct equipment maintenance checks and safety inspections according to departmental policies and procedures.

• Stock and organize departmental supplies to ensure appropriate inventory levels and operational readiness.

• Monitor supplies in secondary storage areas and remove or report expired items in accordance with regulatory and organizational standards.

• Assist with lifting, repositioning, and moving patients after demonstrating competency in the use of Safe Move equipment and devices.

• Provide donning and doffing coach support when necessary to promote infection prevention and safety compliance.

• Support front desk operations by managing phone calls, assisting with communication needs, and helping coordinate patient flow.

• Perform administrative and clerical support functions as needed to assist departmental operations.

• Maintain required skills, competencies, certifications, and training necessary to perform assigned responsibilities.

• Collaborate effectively with interdisciplinary team members to support high-quality patient care and operational excellence.

• Perform additional duties and responsibilities as assigned.

Why Join UVA Health?

• Work for a nationally recognized academic health system known for excellence in patient care and innovation.
• Opportunities for career growth, specialty training, and certification support.
• Collaborative team culture focused on patient safety and continuous improvement.
• Comprehensive benefits packages include medical, dental, vision, retirement savings, paid time off, and education support.
• Be part of a healthcare system making a difference across Charlottesville and communities throughout Virginia.

Minimum Requirements:

Education: High School Graduate or Equivalent.
Experience: No experience required.
Licensure: None required.

PHYSICAL DEMANDS

Job requires sitting/standing for prolonged periods, frequently bending/stooping/traveling and reaching (overhead, extensive, repetitive).Proficient communicative, auditory and visual skills; Attention to detail and ability to write legibly; Ability to lift/push/pull 25-50lbs. Working in environment with fumes, chemicals, vibrations, heat, noise, blood/body fluids and infectious disease.

Benefits

• Comprehensive Benefits Package: Medical, Dental, and Vision Insurance

• Paid Time Off, Long-term and Short-term Disability, Retirement Savings

• Health Saving Plans, and Flexible Spending Accounts

• Certification and education support

• Generous Paid Time Off

UVA Health is a world-class Magnet Recognized academic medical center and health system with a level 1 trauma center. 2023-2024 U.S. News & World Report “Best Hospitals” guide rates UVA Health University Medical Center as “High Performing” in 5 adult specialties and 14 conditions/procedures. We are one of 70 National Cancer Institute designated cancer centers. UVA Health Children’s is named by 2023-2024 U.S. News & World Report as the best children's hospital in Virginia with 9 specialties ranked among the best in the nation. Our footprint also encompasses 3 community hospitals and an integrated network of primary and specialty care clinics throughout Charlottesville, Culpeper, Northern Virginia, and beyond.

The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA’s commitment to non-discrimination and equal opportunity employment.