Supervisor, Population Health Care Management

UOVUNIUSR0082584EXTERNALENUS Provides direct supervision and operational oversight of Population Health Case Managers and Lead Population Health Case Managers. Responsible for achieving program goals through coordination of care management activities, staff performance management, and workflow execution across population health initiatives. Supports the delivery of care coordination services that improve patient outcomes, reduce avoidable utilization, and address social drivers of health (SDOH).
Leads day-to-day operations of care management programs including transitions of care, chronic disease management, Interactive Home Monitoring (IHM), Remote Patient Monitoring (RPM), and Remote Therapeutic Monitoring (RTM). Ensures staff adherence to established workflows, documentation standards, and regulatory requirements. Partners with leadership and interdisciplinary teams to support quality improvement, health equity initiatives, and value-based care performance.

• Responsible for supervising Population Health Case Managers and Lead Case Managers; achieves operational and program goals through direct oversight of staff and care management activities
• Supervises professional and support-level employees; sets goals and expectations, monitors performance, and provides coaching and development to ensure effective care coordination and patient engagement
• Ensures policies, procedures, and workflows are consistently understood and followed across the team
• Coordinates daily operations of population health programs, including care transitions, high-risk patient management, and digital health programs (RPM, RTM)
• Ensures timely patient outreach, appropriate documentation, and effective execution of individualized care plans
• Monitors team performance using established metrics (e.g., readmissions, emergency department utilization, care gap closure, program engagement); identifies trends and implements process improvements in collaboration with leadership
• Supports implementation and optimization of workflows related to SDOH screening, documentation, and referrals; promotes accurate use of SDOH data, including Z-codes, to support care planning and quality reporting
• Collaborates with internal and external stakeholders, including clinical teams, digital health partners, and community organizations, to ensure coordinated, patient-centered care
• Develops solutions to routine operational challenges and escalates more complex issues to higher-level management as appropriate
• May perform other duties as assigned

MINIMUM REQUIREMENTS

Speech Language Pathology –

Education: Master’s Degree in Speech-Language Pathology.

Experience: Must have acute care hospital experience. Prefer 3 years of demonstrated leadership experience

Licensure: Licensed to practice Speech-Language Pathology from the Virginia Board of Examiners for Audiology and Speech Pathology required. Eligible for Clinical Fellowship Year (CFY) or certified with Certificate of Clinical Competence (CCC) is required. American Heart Association (AHA) Health Care Provider BLS certification required.

Physical Therapy-

Education: Minimum-Bachelor’s Degree in Physical Therapy Prefer master’s or Doctoral Degree

Experience: Must have acute care hospital experience. Prefer 3 years of demonstrated leadership experience

Licensure: Valid license or registration to practice in the Commonwealth of Virginia in Therapy discipline required. American Heart Association (AHA) Health Care Provider BLS certification required.

Occupational Therapy –

Education: Minimum-Bachelor’s Degree in Occupational Therapy Prefer Master’s or Doctoral Degree

Experience: Must have acute care hospital experience. Prefer 3 years of demonstrated leadership experience

Licensure: Valid license or registration to practice in the Commonwealth of Virginia in Therapy discipline required. American Heart Association (AHA) Health Care Provider BLS certification required.

PHYSICAL DEMANDS

Job requires standing for prolonged periods and frequently bending/stooping/traveling. Proficient communicative, auditory and visual skills; Attention to detail and ability to write legibly; Ability to lift/push/pull 20 – 50lbs. May be exposed to blood/body fluids and infectious disease.

The starting base rate for this role is $76,420.00 annually. Individual compensation will be determined by the selected candidate's qualifications, previous work experience, and/or education.

Benefits

• Comprehensive Benefits Package: Medical, Dental, and Vision Insurance

• Paid Time Off, Long-term and Short-term Disability, Retirement Savings

• Health Saving Plans, and Flexible Spending Accounts

• Certification and education support

• Generous Paid Time Off

UVA Health is a world-class Magnet Recognized academic medical center and health system with a level 1 trauma center. 2023-2024 U.S. News & World Report “Best Hospitals” guide rates UVA Health University Medical Center as “High Performing” in 5 adult specialties and 14 conditions/procedures. We are one of 70 National Cancer Institute designated cancer centers. UVA Health Children’s is named by 2023-2024 U.S. News & World Report as the best children's hospital in Virginia with 9 specialties ranked among the best in the nation. Our footprint also encompasses 3 community hospitals and an integrated network of primary and specialty care clinics throughout Charlottesville, Culpeper, Northern Virginia, and beyond.

The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA’s commitment to non-discrimination and equal opportunity employment.