Epic Client Systems Administrator

IT - Data Center Operations

Full Time

88349BR

Job Summary

The Epic Client Systems Administrator is an important part of the Epic Client Systems team that is accountable for assisting with the management and maintenance of the Epic electronic health record (EHR) system's infrastructure. This role is crucial in ensuring that the Epic system operates efficiently, securely, and reliably. The Epic Client Systems Administrator works closely with the Senior Epic Client Systems Administrator and Citrix Epic Administrator to execute the day-to-day operations of Epic Client Systems infrastructure, including design and installation, configuration, maintenance, and troubleshooting.

The Epic Client Systems Administrator will positively impact UCSF’s operations and culture by ensuring UCSF's IT infrastructure is operable, secure, efficient, and effective in service of UCSF’s academic mission. This team member will advance UCSF’s mission by delivering exceptional information technology services comprehensively and consistently across faculty, staff, and students. This role will execute UCSF’s vision while modeling UCSF’s culture and values.

The final salary and offer components are subject to additional approvals based on UC policy. Placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement. The annual salary range for this position is $113,800 to $242,800. Note: Certain terms and conditions of employment for this position, including the rate of pay, benefits, etc., are currently subject to negotiation with the appropriate union. To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

Department Description

University of California, San Francisco (UCSF) is distinguished as a leading academic healthcare organization, home to groundbreaking discoveries, world-class education, and exceptional healthcare services. Infrastructure Services (IS) is the backbone of the technological infrastructure, assuring the technical services that enable the academic, medical, and research missions of the organization. Beyond a focus on maintaining systems and resolving issues, we are committed to nurturing the potential of our team members and empowering them to excel. UCSF Infrastructure Services provides 24x7 support to the University community, upholding the highest level of responsiveness and reliability at all times for our customers. IS values innovation and excellence in ensuring secure and efficient IT services, regardless of the hour or complexity of the issue.

The Platform Services team within Infrastructure Services is committed to empowering the academic, medical, and research mission of UCSF by ensuring that all customers have seamless, secure, and accessible technological support. The team oversees the management and maintenance of various technology platforms, including systems, databases, and cloud services, to guarantee they are secure, readily available, and performing optimally. Platform Services handles the management of critical software, such as Epic, ensuring it supports the highest level of medical service delivery by operating at peak performance. The team also oversees data center operations, including server management, storage, and networking equipment, to ensure the reliable delivery of health services. Additionally, it manages enterprise databases, Oracle, SQL, and other defined databases with a focus on data security, availability, and top-tier performance. All these tasks are critical not just for the smooth operation of the University’s technological infrastructure, but also for enhancing productivity, enabling the provision of high-quality health services and learning, and ultimately, improving patient and student outcomes.

Required Qualifications

• Bachelor's degree in a related field (computer engineering, information systems, computer science) or four years of relevant experience.
• Three or more years of relevant experience.
• Demonstrated successful experience in information technology, platform services, or Epic client systems.
• Advanced understanding of Epic EHR systems, including installation, configuration, and maintenance.
• Familiarity with Epic modules and their integration within the healthcare environment.
• Proficient in troubleshooting and resolving technical issues related to Epic systems and associated hardware.
• Highly skilled in performing system updates, patches, and upgrades.
• Proficient in Windows and Linux operating systems, including command-line interfaces and system administration tasks.
• Advanced knowledge of networking principles, including TCP/IP, DNS, DHCP, and VPN.
• Understanding of network security practices and protocols.
• Extensive understanding with virtualization technologies such as VMware, Hyper-V, or similar platforms
• Knowledge of database management systems (DBMS) and SQL.
• Understanding of how databases interact with Epic systems.
• Demonstrated knowledge of healthcare regulations (e.g., HIPAA) and best practices for data security and privacy.
• Understanding of security protocols and tools used to protect sensitive information.
• Demonstrated ability to analyze system performance metrics and identify trends or potential issues.
• Advanced written and verbal communication skills and is able to communicate technical information and ideas to a diverse community of colleagues and stakeholders.
• Demonstrated ability to establish and advance positive working relationships and a strong rapport with team members, stakeholders, and customers.
• Strong organizational skills and is able to balance competing priorities and support concurrent projects.
• Experience working in a project-based environment using leading project management practices including schedule management, status reporting, and communication of project risks and issues.
• Demonstrated problem-solving skills; scopes solutions based on knowledge of available resources and timelines.
• Ability to ask questions, gather information, evaluate options, and make decisions with integrity.
• Extensive experience participating in activities to advance an inclusive environment that values equity, diversity, inclusion and belonging.
• Advanced ability to think creatively and propose innovative ideas, including the incorporation of new technologies or processes.
• Ability to work with agility in a fast-paced environment.

Preferred Qualifications

n/a

License/Certification

Certifications:

• Epic Client Systems Administrator (required)
• Citrix Certified Associate – Virtualization (CCA-V) (preferred)

About UCSF

At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what’s possible for the patients we serve – a promise we share with the professionals who make up our team.

Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report – UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

Organization

Health

Job Code and Payroll Title

000520 SYS ADM 4

Job Category

Clinical Systems / IT Professionals, Support Services, Technical & Technologist

Bargaining Unit

University Professional Technical Employees - Technical Unit (UPTE-TX)

Employee Class

Career

Percentage

100%

Location

San Francisco, CA

Campus

Mission Bay (SF), Mission Center Building (SF)

Work Style

Fully Remote

Shift

Days

Shift Length

8 Hours

Additional Shift Details

M-F