Medical Assistant - Hepatology

TEP-Health Employees

Temporary Employment

88180BR

Job Summary

Employment Duration: 3 months

Under the supervision of the Practice Manager and guided by the policies and procedures of Ambulatory Services, the Hospital Assistant III assists in the delivery of care to patients seen in the practice. The incumbent performs assigned patient care procedures in support of care services and adheres to Medical Center Telephone and House Standards.

This role supports both front and back office responsibilities, including scheduling, pre-registering, verifying insurance, obtaining referrals and authorizations, and coordinating required medical and financial information. The Medical Assistant works as a team member with other staff, projects a professional and courteous demeanor, supports efficient patient flow, and provides assistance to multiple physicians. The role communicates with referring physicians’ offices, serves as a liaison to outside providers, and manages insurance authorizations, pharmacy refills, complex treatment authorizations, and hospital admission arrangements.

Key Responsibilities:

Clinical Support

• Maintain exam rooms in accordance with Medical Center standards.
• Perform routine clinical functions and document in the patient chart, including vital signs, height, weight, pain screening, and chief complaints.
• Document interpreter use and coordinate interpreter services (in person, phone, or video).
• Assist nurses, providers, and patients in preparation for exams and procedures.
• Provide patient education in collaboration with physicians.
• Participate in orientation and training of new staff.
• Serve as a chaperone during examinations as needed.
• Float within the department as requested.
• Monitor patient flow throughout the clinic.
• Obtain specimens and perform simple point-of-care testing, including QA/QC.
• Update mandatory logs (e.g., temperature log, disaster cabinet log, crash cart log).
• Facilitate referrals as ordered by physicians.
• Obtain insurance authorizations for medications, visits, and procedures.
• Assist physicians with written patient communications.
• Ensure medication cabinets remain locked.
• Utilize the Electronic Health Record (APEX) within scope of practice, including:
  • Documenting vital signs and patient history information
  • Entering medications and allergies
  • Ordering and documenting point-of-care testing
  • Entering and pending scripted provider orders
  • Opening medication refill and telephone encounters
  • Scheduling laboratory, radiology, and other tests with provider orders
  • Managing staff messages
• Comply with Ambulatory Services and Medical Center policies related to infection control, safety, administrative and clinical practice, and regulatory requirements.

Communication

• Maintain professional telephone communication consistent with Medical Center standards.
• Uphold House Standards to support a professional and helpful work environment.
• Notify providers of delays and service issues; communicate delays to patients and staff as appropriate.
• Share pertinent information with health team members.
• Identify and communicate issues to nursing staff or supervisors.
• Offer suggestions for operational improvement.
• Assist patients with concerns using conflict management skills.

Operations and Maintenance

• Maintain clean and well-stocked exam rooms, hub rooms, and lab areas.
• Order and maintain supplies and lab equipment.
• Review lab logs and print results for providers as requested.
• Obtain authorizations for medications, procedures, and film/slide reviews.
• Schedule complex procedures and coordinate patient services.
• Coordinate meal and rest periods to ensure clinic coverage.
• Adhere to infection control and equipment cleaning procedures.
• Participate in quality improvement and customer service initiatives.

Registration and Clerical Services

• Collect and update patient demographic, insurance, and billing information; verify insurance eligibility.
• Open and update patient accounts.
• Collect co-payments and other applicable payments.
• Prioritize timely patient registration and support clinic flow.
• Schedule new and established patient appointments in APEX according to provider productivity standards.
• Maintain confidentiality in accordance with HIPAA and UCSF policies.
• Triage telephone calls, route messages, and manage same-day appointment and refill requests.
• Cover in-baskets and phone messages when team members are absent.
• Assist with filing and scanning documentation.

Service Excellence and Professional Standards

• Demonstrate service excellence consistent with UCSF Medical Center standards, including Professionalism, Respect, Integrity, Diversity, and Excellence.
• Use effective communication skills with patients, families, and staff.
• Demonstrate cultural sensitivity and teamwork.
• Adhere to privacy, confidentiality, safety, and infection control policies.
• Support departmental quality metrics and organizational targets.
• Maintain a clean and orderly work environment and report unsafe conditions.

The final salary and offer components are subject to additional approvals based on UC policy.

To see the salary range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search (https://tcs.ucop.edu/non-academic-titles)

Please note: An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role.

For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

Department Description

UCSF's Temporary Employment Program (TEP) recruits and hires temporary employees for immediate clerical and technical support services to UCSF Departments and various off-campus locations. UCSF departments deploy temporary employees to work on special projects, fill in for regular employees who are on vacation or leave, or to temporarily fill a vacant position during recruitment. Frequently temporary employees become successful candidates for career and limited appointment positions.

Required Qualifications

• Recent Medical Assistant experience
• Current American Heart Association CPR Certification, or ability to obtain prior to hire.
• Strong computer skills, including keyboarding and proficiency in Word and Excel.
• Ability to work effectively with multiple forms of communication, including email, fax, and phone systems.
• Excellent organizational, problem-solving, verbal, written, and interpersonal skills.
• Ability to communicate effectively with patients, team physicians, and referring physicians.
• Ability to sit at a computer terminal for extended periods of time.
• Demonstrated reliable attendance.
• Professional appearance and demeanor.

Preferred Qualifications

• Minimum of one year of recent experience in a busy healthcare environment.
• Insurance verification and authorization experience.
• Certification from an approved Medical Assistant program, or equivalent combination of training and experience.

License/Certification

• Current American Heart Association CPR Certification (or ability to obtain prior to hire).

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

Organization

TEP

Job Code and Payroll Title

009251 HOSP BLANK AST 3

Job Category

Allied Health, Support Services, Temporary Employment

Bargaining Unit

American Federation of State, County and Municipal Employees - Patient Care Technical Unit (AFSCME-EX)

Employee Class

Temporary Employment

Percentage

100%

Location

San Francisco, CA

Campus

Parnassus Heights (SF)

Work Style

Fully On-Site

Shift

Days

Shift Length

8 Hours