Pharmacy Operations Director

Scope

This is a system-wide leadership role reporting directly to the Chief Pharmacy Officer of Pharmacy Services. This position is responsible for all assigned aspects of assigned pharmacy services throughout Intermountain Health.

Job Essentials

1. Responsible for the strategic vision, goals, and initiatives associated with an assigned portfolio of pharmacy services. Works collaboratively with pharmacy directors and managers, operations officers, and executive leadership within Intermountain Health to ensure continued progress toward achievement of shared goals and full-scale integration.

2. Responsible to lead and develop direct reports and models an environment of professionalism, continuous learning, and clinical excellence.

3. Responsible for oversight of all aspects of medication management, including acquisition, prescriber ordering, preparation, dispensing, clinical management, monitoring, and appropriate disposal for assigned pharmacy services.

4. Accountable to ensure that all assigned pharmacy services are operated in a perpetually compliant manner with all State and Federal laws and Intermountain policies and procedures.

5. Serves on committees locally, regionally, and at the system level as a leader in medication management policies and processes in assigned pharmacy domains.

6. Creates and implements business objectives and metrics throughout assigned pharmacy services. Establishes reporting systems, performance standards and methodology for measuring personnel performance. Educates and holds pharmacy leaders accountable for appropriate business operations, inventory management, budgets, staffing and workflows. Ensures assigned pharmacy leaders work effectively with the Supply Chain Center (SCC) in developing lean, standardized processes for central prescription fill and other support functions.

7. Develops and updates policies, procedures, and standard operating procedures for assigned pharmacy operations.

8. Responsible for effective inventory management practices in all assigned operations.

9. Responsible for third-party contracting to ensure maximum appropriate reimbursement is achieved for assigned pharmacy operations, where applicable.

10. Develops standards and accountability for service excellence. Sets aggressive goals with staff and leadership to continuously improve the customer experience.

11. Ensures that all processes associated with the medication-use cycle are evidence-based and in compliance with all regulations. Ensures that sufficient internal controls, system redundancies, and tracking mechanisms are in place and followed in the prescribed manner.

12. Supports the integrity of the 340B program, where applicable.

13. Ensures that automation is used in a safe and efficient manner.

14. Identifies opportunities to capture labor and product-associated efficiencies for all assigned pharmacies and is accountable for tracking key performance indicators. Ensures that down-time procedures and contingency plans are created, appropriate, and followed by team members when needed.

15. Ensures appropriate ordering, receiving, and shipping of pharmaceuticals and ensures effective inventory management practices are followed. Ensures that contractual obligations of suppliers are met and takes appropriate corrective action when deviations are identified.

16. Provides regular written communications updates to stakeholders to ensure that the activities, benefits, challenges, and operational responses associated with the assigned pharmacy services are understood. Establishes reporting systems, performance standards, and methodology for measuring performance of personnel. Develops and updates policies, procedures, and standard operating procedures pertinent to assigned pharmacy services.

17. Models and fosters an environment of professionalism, continuous learning, and clinical excellence. Ensures that team members are competent operationally, clinically, and financially. Develops employee retention strategies focusing on professional growth and development and provides effective leadership for direct reports and for those with dotted-line relationships.

18. Leads or participates in governance councils and committees as assigned and actively participates and promotes the educational programs that Intermountain Health sponsors or promotes.

19. Responsible for capital and operations budgeting processes.

20. Regularly visits assigned pharmacy departments and works collaboratively with pharmacy directors and managers, operations officers, and executive leadership within Intermountain Healthcare to ensure continued progress toward achievement of shared goals and full-scale integration.

21. Leads and develops standardized, effective clinical services in assigned pharmacy services to include, effective patient counseling. Develops medication therapy management services, pharmacist support for Personalized Primary Care (Patient-Centered Medical Home) clinics, immunizations and other services where appropriate. Ensures participation in initiatives to improve transitions of care and longitudinal management of medications and therapies.

22. Develops standards and accountability for patient engagement. Sets aggressive goals with staff and leadership to continuously improve the patient/customer experience within outpatient pharmacies.

23. Works closely with physicians and physician/medical-group leadership to identify innovative opportunities for the provision of pharmaceutical care, and to grow prescription volume within assigned pharmacy operations.

24. Participates and organizes patient assistance programs in collaboration with established inpatient services as well as other Intermountain Health charitable foundations.

25. Encourages participation with clinic and community health fairs and other efforts that will provide service, care and marketing for the overall services of Intermountain Healthcare.

Minimum Qualifications