Customer Service Representative (CSR) - Physician Practice
- UNC Health
- Asheville, NC, USA
Job Description
Job Description
Description
Job Summary
The Customer Service Representative performs clinic clerical tasks, such as registering patients, communicating financial obligation, and collecting fees. Additional responsibilities include various clerical work and administrative/ business details such as scheduling appointments, giving information to callers, reading and routing incoming mail, filing correspondence and other records, and other assigned clerical duties.
Responsibilities And Scope
Obtains all critical demographic and financial information and accurately inputs data into Electronic Medical Recordkeeping (EMR) system and other applications as needed. Obtain and/or verify documentation as required including Consent for Treatment, Assignment of Benefits and Financial Responsibility, and Notice of Privacy Practices.
Answers and relays incoming, outgoing, and inter-office calls. Delivers routine / scripted instructions in preparation for patient’s visit to the office.
Provides general clerical support functions to ensure efficient utilization of time, in part by scheduling meetings, patients and appointments; maintaining calendars; coordinating with other clinical services.
Collects and counts cash receipts and daily deposits. Ensures balanced cash drawer daily.
Maintains order and cleanliness throughout the clinic. Performs housekeeping duties of assigned area by routine and periodic cleaning.
Qualifications
Required
High school diploma or equivalent
Driver's license and access to transportation
Preferred
Medical clerical experience in a hospital, physician practice, clinic, nursing home or insurance agency
Our Mission
Our mission is to improve the health and well-being of North Carolinians and others whom we serve. We accomplish this by providing leadership and excellence in the interrelated areas of patient care, education, and research.
Who We Are
UNC Health is a not-for-profit integrated healthcare system owned by the state of North Carolina and based in Chapel Hill. With 15 hospitals across the state, UNC Health is committed to empowering health, not just health care. From Magnet recognition to being named Forbes’ top-ranked healthcare system employer for women in the entire Southeast, we're proud to say that our hard work is consistently recognized, awarded, and celebrated.
UNC Health and our 40,000 employees, continue to serve as North Carolina’s Health Care System, caring for patients from all 100 counties and beyond our borders. We continue to leverage the world-class research conducted in the UNC School of Medicine, translating that innovation into life-saving and life-changing therapies, procedures, and techniques for the patients who rely on us.
UNC Health for Me
Learn how UNC Health is supporting teammates, both personally and professionally, throughout their journey with UNC Health. UNC Health for Me is UNC Health's commitment to teammates from recruitment to retirement that includes ways we welcome, engage, develop, care for, include, and value our teammates. As part of our ONE UNC Health initiative, UNC Health for Me employs strategies to strengthen our world-class team and ensure we achieve our mission. Watch the video below to learn more!