I am a dedicated and versatile professional with extensive experience in administrative support, client services, and operations management. My background in healthcare, product testing, and logistics has equipped me with a diverse skill set, including strong communication, organizational, and problem-solving abilities. I am committed to streamlining processes and enhancing customer satisfaction, and I thrive in fast-paced environments where I can contribute to team success.
Medical Records Clerk responsible for thinning charts, transmitting Aetna MDS requests, archiving, and document management. Sterilized equipment for hospital use and worked closely with the Director of Nursing and Administrator to improve internal processes and customer satisfaction. Coordinated transport, scheduled appointments, and managed emergency equipment and supplies. Assisted with Medicare certifications and reconciled company equipment with vendors for billing.
Managed client services and lab samples distribution, improving submission processes through direct client contact. Worked with GMP, GLP, and non-regulatory research studies in a clinical setting. Resolved client inquiries, managed CRM updates, and assisted with account setup, billing inquiries, and document management.
Conducted prescreening questionnaires and coordinated patient registration for COVID-19 vaccinations. Worked collaboratively with Essex County Department of Public Health Directors at testing sites, assisting with translation, logistics, and registration.
Assisted the purchaser with due diligence documents, inventory receipt, and QC release. Managed SOP execution, order confirmations, and vendor communication. Handled AR/AP billing, collections, and office administration tasks.
Managed inventory and billing processes, supported customer relations, and participated in sales, marketing, and billing processes. Assisted the VP with customer service and sales support.
Provided data entry and bookkeeping support, assisted traders with customer service, and managed logistics orders. Handled import/export documents and office management tasks.
Processed orders, assisted with logistics, and managed customer complaints. Experienced in data analysis, inventory planning, and administrative oversight of billing transactions.
Provided administrative support for the Passaic County Mobile Response Program, trained team members, and managed office supplies. Assisted with compliance and quality control processes.