ADDITIONAL SKILLS
• Co-chair of Laramie Brewfest Committee for 1 year and helped raise attendance of Laramie
Brewfest from 210 people their first year to over 3,000 people through my network of connections
of Brewery Reps, owners, Brewmasters and managers.
• Proficient with Aloha, Toast Pos, Restaurant365, Menu link, Word Press, NCR Customer Voice,
and Radiant software, Word, and Excel.
• Judge for Pro Start at UW in 2011
• Sales and marketing, including student incentives.
• Excellent verbal, written and phone communications skills.
• Boosted customer involvement through monthly wine tastings, beer pairing dinners, yearly chili
cook-offs, and various other fun programs.
• Boosted staff productivity through sales and various other competitions.
Upon my return I implemented a new menu and menu format. I also installed a new POS
system in the restaurant, trained the BOH staff to use KDS and the FOH staff to use handheld
devices as well as the POS Terminals. This saved the company money while simultaneously
doubling the servers and bartenders' ability to ring in orders and run credit card payments!
The "Toast" program also saves the company money on processing fees which was becoming a
concern to the owners before this. This year, I also directed a portion of the ongoing
renovations to the property itself and set in place a plan for more renovations coming up this
next year.
Worked with company to enact training program for existing staff and all new hires. Oversee
all food and beverage inventory counts and complete admin Monday every week. Create
reports for our owner and home office, and a report for my management team weekly. Hold
multiple shift meetings daily as well as daily manager meetings and a weekly summary with
my management team. Develop relationships with the community through donations and collaborations. Drive sales with fun promotions and team sales contests. Work side by side with service and kitchen staff to create the best guest experience possible.
Established set food and alcohol cost levels and labor costs for front of house and back of house,
while raising overall level of customer satisfaction. Oversaw all food and beverage inventory
counts and prepare weekly reports for the owners. Hire all staff and set up training programs for
both front and back of house. I also Work with liquor reps to set up promo events for the bar to boost business during the slower periods throughout the year. Boosted and set up theme parties throughout the year, ie. Halloween, Summer Beach Party, Back to School Party, etc.
Worked with staff to improve customer service and boost customer flow as well as online ratings
through updated training standards, including testing and quizzes. Worked with bartenders and bar managers to improve liquor costs. Managed day to day operations, balanced daily deposits,
oversaw liquor orders and helped with food vendor orders. Put out their first ever newsletter
utilizing their current customer base from their rewards program and had a 38% open rate.
(industry standard is 18%)
Managed the bar and package sales, balanced daily deposits. Worked with staff to improve work
ethic, promptness and pour costs. Also worked with liquor reps to set up promo events and special drink menus. Worked to improve overall staff morale, efficiency, and effectiveness.
Worked to establish and maintain a higher level of customer satisfaction. Oversee all food and beverage inventory counts and prepare weekly inventory, sales, labor, and operational cost
reports for the board of directors. Developed and executed a new Steamboat Club rewards
program during this period. Oversaw human resources development, weekly Food and Beverage orders and all communication with distributors, marketing team, food and beverage
vendors, plumbers, contractors etc. Improved customer involvement with monthly wine and liquor tastings and managed all offsite food and beverage caterings at multiple venues.
(11.5 years)
• Completed and oversaw the daily books, marketing and sales, employee scheduling, acted as
Human Resources Manager, facilitated highest level of customer satisfaction, innovated and executed a new Mug Club program that has been successfully full and has had a constant waitlist
since it was established in 2009. I oversaw weekly inventory counts for food and alcohol and weekly liquor orders and all communication with distributors and I prepared weekly reports.
Maintained a position on the Laramie Brewfest Committee for 9 years, and filled the Brewery
Representative position, attending 4 - 6 brewfests per year, Improved customer involvement through monthly wine tastings, yearly chili cook-off competitions, student incentives, managed all
1728 Palmer Drive, Apt 3 Laramie, Wyoming, United States 3072596831 latsorez@yahoo.com
off-site bar catering at multiple venues - including the Wildcatter Suites above the UW Stadium.
Was bar manager for 11 years, managed and developed drink menus, maintained the largest wine
list in town that was also voted the best in Laramie in 2015, and Altitude Chophouse was the recipient of the BBB Torch Award for business ethics during my tenure as General Manager.