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Mar 30, 2026

Patient Access Representative/Patient Care Tech

Job Description

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Patient Access Representative/Patient Care Tech

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Registers patients and performs all related functions including collecting insurance information, financial paperwork, consents, and co-payments; ensures accuracy and completeness of data in EHR. Obtains, monitors, and documents vital signs and communicates findings to clinical staff. Prepares exam rooms and equipment, ensuring cleanliness and proper stocking of medical supplies. Maintains accurate and timely patient documentation in the EHR. Scans and organizes records while complying with documentation standards including those set by Medicare and other payors. Answers incoming phone calls and other communications promptly, providing information or directing inquiries appropriately. Addresses patient questions and concerns within scope of knowledge, ensuring excellent service. Schedules patient appointments using EMR, ensuring appropriate provider and service assignment. Coordinates patient services and manages referrals as needed. Verifies patient insurance coverage, completes Medicare Secondary Payer Questionnaires, identifies need for ABNs, and ensures compliance with CMS, HIPAA, EMTALA, and Joint Commission standards. Cleans and prepares clinical rooms and equipment for use. Ensures tools are functioning and restocks daily to maintain readiness for patient care. Manages incoming and outgoing office correspondence, monitors and orders supplies for both front desk and clinical areas, and participates in departmental meetings and quality initiatives. Assists all providers and clinical team members as needed to support patient care workflows. Communicates with clinical assistants to ensure continuity of care. Adheres to departmental procedures, infection control standards, OSHA regulations, and models the principles of a Just Culture and organizational values at all times. Customer service and clerical experience Familiarity with medical terminology preferred N/A N/A N/A

Benefits at Vail Health (Full Time) Include:

Competitive Wages & Family Benefits: Competitive wages Parental leave (4 weeks paid) Housing programs Childcare reimbursement Comprehensive Health Benefits: Medical Dental Vision Educational Programs: Tuition Assistance Existing Student Loan Repayment Specialty Certification Reimbursement Annual Supplemental Educational Funds Paid Time Off: Up to five weeks in your first year of employment and continues to grow each year. Retirement & Supplemental Insurance: 403(b) Retirement plan with immediate matching Life insurance Short and long-term disability Recreation Benefits, Wellness & More: Up to $1,000 annual wellbeing reimbursement Recreation discounts Pet insurance

Pay is based upon relevant education and experience per hour.

Hourly Pay:

$20 - $23.38 USD

Vail Health
About Vail Health

        

 

About Vail Health

Vail Health is a dynamic mountain healthcare system that combines the world-class care you’d see in a big city with a small-town approach. Our history of pioneerism inspires us to roll up our sleeves in a collaborative and innovative spirit. We take pride in being an independent healthcare system that has the flexibility to make decisions that directly impact our communities. 

Elevated standards are the cornerstone of our approach. As a pillar of our community, Vail Health puts as much emphasis on mental health as we do on physical health. We recognize the value of integrated teamwork to provide the same level of personalized care we'd give an elite athlete, neighbor, or family member.

Joining Vail Health means becoming part of something greater than yourself. We support your journey, providing curated benefits that foster your personal and professional growth. Together, we make a meaningful impact on the lives of our employees, patients, and local communities.

Expanded Reach & Specialized Services

  • Vail Health has expanded its reach with care facilities in Avon, Edwards, Eagle, Gypsum, and Basalt. Our main hospital in Vail offers a wide range of services, including emergency care, surgery, childbirth, and imaging, all within a modern facility that reflects our dedication to innovation and excellence.
  • At Vail Health Hospital, Radiology supports a full spectrum of care. We staff 3 to 5 technologists each day in Vail, rotating responsibilities to ensure seamless, high-quality imaging coverage for every patient. We offer exciting opportunities to cross-train in CT, MRI, Mammography, and Ultrasound, empowering you to broaden your skills and advance your career within our diverse imaging team.
  • Colorado Mountain Medical is a team of primary care physicians, specialists and other practitioners with clinics in Dillon, Frisco, Vail, Avon, Edwards, and Eagle. CMM provides high-quality health care to Eagle County residents and visitors.
  • Howard Head Sports Medicine helps people of all ages and abilities rebuild their body and spirit. Working with the world's top orthopaedic doctors and researchers, our patients benefit from innovative physical therapy techniques, state-of-the-art equipment and experienced physical therapists. With 10 locations in Eagle and Summit Counties, as well as the Roaring Fork Valley, Howard Head Sports Medicine will get you back to doing the activities you love! 
  • The Shaw Cancer Center, a premier oncology facility in Edwards, provides comprehensive cancer care—ranging from radiation and infusion to supportive therapies—set in a serene, mountain environment.
  • In 2025, we also opened the Precourt Healing Center, a state-of-the-art Behavioral Health facility offering both inpatient and outpatient services to meet the growing mental health needs of our mountain communities with compassionate, integrated care.

Patient Care Tech Program:

Patient care technicians are non-certified support staff that can help assist in basic medical tasks.

Students in the program are given six months to a year to go through a series of modules that progress their skill sets toward what is needed to become certified as a medical assistant. During the program, the staff members go through three promotion levels (PCT 1, PCT II and PCT III) with the fourth being becoming certified medical assistants after passing the national certification exam.

“We built out a four-step program for them to move through those skills. Each skill I would monitor closely to make sure that they were competent in. They would have a whole skills list and they would go through that, whether it be the training team or who they were shadowing for the day,” Katelynn Parks said. “The PCTs loved being able to do a little bit more outside of their current scope, which was very limited. We would train them specifically for Colorado Mountain Medical and what we needed our clinical assistants to do differently from other places.”

All of this skills training was provided on the job, meaning that not only were the students working toward — and gaining the skills needed — for the certification, they were being paid to do so.

What is the Patient Care Tech Program at Colorado Mountain Medical?

Vail Health Benefits

We’re proud to offer a competitive and comprehensive benefits package that supports the physical, emotional, and financial well-being of our team members. Benefits include:

  • Medical, dental, and vision insurance with multiple plan options
  • Generous paid time off (PTO)
  • Retirement savings plan with employer match- 5% match immediately.
  • Tuition reimbursement and continuing education support
  • Employee wellness program ($1,000 for Full Time employees) and other mental health resources
  • Relocation and housing assistance for eligible roles

 

 

At Vail Health, you're not just taking on a job—you're joining a mission to elevate care in the communities we serve.

Apply Now