Cottage Health
Santa Maria, CA, USA
The Clinical Concierge is the guide for the patient throughout their urgent care journey, from completing registration, collecting payments, rooming and vitals, completing point-of-care lab testing, completing patient x-rays, assisting the provider with care, discharging, and following-up with patients. It is the role of the Clinical Concierge to companion patients and their "secondary guests" through the entire experience to maximize clinical excellence, reduce treatment times, and maximize the patient experience; before, during, and after the patient visit. This position is a vital part of the office team that cares for patients in the clinical setting working under the direction of the Site Manager and the on-duty provider and works closely with the provider and other clinical staff. Additionally, the Clinical Concierge is responsible for a variety of clinical functions within a clinical setting requiring knowledge and integration of available standard, resources, and...