Mercy Health
Milford, OH
BSMMHPUSR288183EXTERNALENUS
Primary Function/General Purpose of Position The Regional Operations Manager leads the operation and growth for multi urgent care clinics by managing staffing, training, supplies, workflow, billing processes, customer service as well as strategic management and growth. The Regional Operations Manager also leads a group of site supervisors to accomplish the above tasks and goals. Essential Job Functions Leads in the promotion of positive culture and teamwork, leading by example as servant leaders. Actively communicate on a weekly or bi-weekly basis with clinic managers and staff to identify opportunities for behavioral coaching, skills development and/or improvement in culture and teamwork. Directly responsible for coaching and disciplinary actions of employees with the assistance from Human Resources. Responsible for the daily management of urgent care centers. Monitor clinic activity and patient flow by being on-site at least 80% of the...