Full time, Full Time
UVA Health System
Manassas, VA, USA
UOVUNIUSR0043012EXTERNALENUS
This experienced patient focused service representative engages patients/families and referring providers at various aspects of the patient care continuum through various forms of communication. Responsible and accountable for complex patient scheduling including record retrieval follow up communication and any related tasks to ensure the patient is seen by the right provider at the right time with the right records. Serves as the point of contact for patients preferring physicians and Health System departments requesting single or multiple appointments.Actively participates in issue resolution. Schedules appointments to the correct provider including all appropriate information and coordinates appointments on the same day when available. Educates patients parents guardians or appropriate designee on managed care process and communicates authorizations if needed and reviews potential financial obligations when appropriate. Advocates for patients...