Oct 14, 2021

Central Refill Services Specialist Senior

  • Swedish
  • Seattle, WA, USA

Job Description


Swedish is looking for a Senior Central Refill Services Specialist (1.0 FTE, day Shift) to work at the SMG Centralized Services in Seattle, WA.

We are seeking for a Senior Centrall Refill Specialist who will assist in all aspects of processing prescription refill authorization requests. Under the supervision of pharmacy services and working within established protocols, the Central Refill Services Specialist acts as an agent for the provider to authorize prescription refills. This position plays a key role in maintaining a high level of patient satisfaction by providing patients with exceptional customer service and serving as the liaison between patients, physicians and pharmacies.

In this position you will:

  • Utilizes multiple complex workflows to determine appropriate response to a wide variety of scenarios within various refill requests.
  • Researches medication-related patient health information. Processes and triages requests in a timely manner.
  • Provides clear and concise documentation within the medical record.
  • Communicates with patients and/or patient representatives in a manner that is appropriate for age and level of understanding to purvey prescription information.
  • Works collaboratively with physicians, pharmacists, and pharmacies and maintains updated process information
  • Effectively and appropriately responds to patients, pharmacies, pharmacists, and clinic staff.
  • Responds to changes in workload schedule and re-prioritizes as necessary; continually uses time in a productive manner to meet workload demands including phone volume, incoming faxes, e-prescribing and patient/provider responses.


Required qualifications for this position include:

  • Required active Washington State Pharmacy Technician license in good standing.
  • Five (5) years experience as a pharmacy technician

About Swedish Medical Group.

Swedish Medical Group (SMG) is a successful, performance-driven division of Swedish Health Services, the largest non-profit health provider in the Greater Seattle area. The SMG network includes 128 primary care and specialty care clinics.

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit


Our Mission

Our Mission is to improve the health and well-being of each person we serve.

Our Vision is Health for a Better World.

About Us

Swedish is the largest not-for-profit health care system in the greater Seattle area. It is comprised of five hospital campuses (First Hill, Cherry Hill, Ballard, Edmonds and Issaquah); emergency rooms and specialty center in Redmond (East King County) and the Mill Creek area in Everett; and Swedish Medical Group, a network of more than 128 primary care and specialty care locations throughout the greater Puget Sound area. Swedish employs nearly 13,000 caregivers (all employees), including nearly 1,400 providers. Whether through physician clinics, education, research and innovation or other outreach, we're committed to caring for the people in our region and beyond. Swedish is proud to be an Equal Opportunity Employer Swedish does not discriminate on the basis of race, color, gender, disability, protected veteran, military status, religion, age, creed, national origin, gender identity, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Pharmacy Technician

Location: Washington-Seattle

Work Locations: Bank Of America Bldg (WA239) 800 Fifth Ave Seattle, 98104

Req ID: 314100