JOB SUMMARY: Works under the general direction of the physician with the assistance of the clinical coordinator if applicable; reports directly to the office manager.
Is able to provide health care to individuals and families as instructed by the physician; performs routine clinical procedures as directed by the physician; participates in patient education; enters appropriate documentation into patients’ health record; performs all other duties assigned within the scope of their certification.
Works with medical provider to ensure all documentation in patient electronic medical record reflects the services rendered. Makes sure all pertinent documentation is accurate and reflects any changes made during the visit.
DUTIES AND RESPONSIBILITIES (THIS LIST MAY NOT INCLUDE ALL OF THE DUTIES ASSIGNED.)
- Maintains strict patient confidentiality and will use complete discretion when discussing patient information.
- Implements patient care under the guidance and direction of the physician, nurse and/or clinical coordinator.
- May screen patient phone calls to address patient questions and concerns under the direction of the provider.
- May perform intramuscular, intradermal, or subcutaneous injections when instructed by the physician.
- Assists physicians in providing care to patients and meeting required metrics in accordance with clinic policies, guidelines and other quality review organizations.
- Scanning of medical records, health maintenance reports and other items and assigning to medical provider to approve/sign off on
- Document all health maintenance , diabetic education and meaningful use measures as needed on each visit
- Order required preventative diagnostic services or referrals as indicated by office procedures (mammogram orders, colonoscopy referrals)
- Obtain medical request authorization for and preventative/meaningful use/quality measures as needed
- Update immunizations and offer past due items at each visit
- Log on to the servers in the clinic rooms daily
- Performs general clinical duties as appropriate within state guidelines and conforms to OSHA Regulations and Precautions.
- Work out of medical provider in-box on tasks from patient representatives and communicate on refills
- Work out of own in-box performing medical questions and seeking direction from medical provider in offering medical advice when requested
- Enter labs into system following office specific process on completing reminder and lab letters
- Enter and reconcile with patient medications at each visit
- Submit prescriptions under the supervision of the medical provider to the appropriate pharmacy in the patient’s medical record
- Submit referral to MMG on behalf of ordering provider when in room documenting visit when needed
- Generate Master IM document and Patient Plan at the completion of each visit
- Demonstrates working knowledge and practice of infection control procedures. Cleans and disinfects all instruments, clinical areas. Assures room set-up and necessary instruments are made available for patient appointments.
- As instructed and directed by the physician, notifies patients of test results.
- Verifies and prepares patient for exam, procedures and tests ordered by the physician. Arranges schedule with patients, other professionals and healthcare facilities for recommended care
- Supports customer service goals, assist with maintaining patient quality measures
- Maintains inventory and participates in minimizing waste of medical supplies and medications; orders supplies when indicated
- Maintains medical equipment per regulation minimum, following operation instructions, and reporting to manager equipment failure
- Willingly participates in continuing education and other appropriate activities to maintain professional competence and certification
- Adheres to Methodist Medical Group policies and procedures.
- Must be able to work with other staff members to foster a team approach to the highest quality of patient care and staff cooperation
- Follows dress code as required by facility; appropriate uniform and closed toe footwear.
- Performs additional tasks, special projects and/or duties as needed.
KNOWLEDGE, SKILLS AND ABILITIES:
Responsibilities and duties listed above are representative of the knowledge, skill and abilities required
Knowledge of professional clinical theory and practices to provide and evaluate patient care
Excellent grammar, spelling and reading skills
Skill in applying and interpreting principles, methods and techniques to provide professional patient care Perception necessary to observe pertinent detail when reading thermometers, blood pressure devices, other equipment, gauges, observation of patient’s condition, and etc
Knowledge of common safety hazards and precautions to establish a safe working environment
Ability to maintain quality control standards
Strong positive interpersonal skills; can effectively communicate both verbally and written
High degree of initiative and organizational skills
Graduation from an accredited program for medical assistants
National/Registered Medical Assistant Certification or obtained certification within 90 DAYS of hire date. Certification must remain current and active through-out employment.
Valid CPR certification
EXPERIENCE AND SKILLS
Two or more years of professional medical assisting in a practice setting preferred.
TYPICAL PHYSICAL DEMANDS
Position requires the ability to work under pressure and with diverse population, including staff, physicians, clients patients, insurance companies and other members of the on a regular basis.
Requires full range of body motion including handling and lifting patients, manual and finger dexterity and eye-hand coordination, requires normal or corrected visual acuity and hearing
Occasionally lifts and carries items weighing up to 100 pounds with assistance
Extensive standing and walking; frequent exposure to potentially infectious agents, communicable diseases, toxic substances, medicinal preparations and other conditions common to a physician’s office; requires working under stressful conditions or working irregular hours.
TYPICAL WORKING CONDITIONS
Frequent exposure to communicable diseases, toxic substances, ionizing radiation, medicinal preparations and other conditions common to a clinic environment