Nov 29, 2021

Patient Services Coordinator II - Patient Registration

  • Providence
  • Issaquah, WA, USA

Job Description


Swedish Medical Center is looking for a Patient Services Coordinator II (Per Diem, Variable Shift) to work in Patient Registration at Swedish Issaquah in Issaquah, WA.

This position is responsible and accountable for the coordination of patient care as patients arrive from a referring medical office through scheduling and registering for their services at the Issaquah Highlands facility

In this position you will:

  • Accurately registers patients into the electronic medical record. Verifies accurate patient information, including coverage eligibility and PCP. Interviews patients and families to obtain required demographic and financial data.
  • Answers and triages incoming phone calls. Answers routine questions, confirms or re-schedules appointments for incoming calls, soft transfers calls to other departments and schedules patients for upcoming appointments.
  • Schedules appointments for multiple departments including Rehab, Nutrition, Anti-Coagulation, Echo, Cardiac Nuc Med, Infusion, EEG, ECG, Pulmonary Function, Vascular Ultrasound, and others as required. Coordinates scheduling with other departments for various procedures.
  • New referral intake; receives and completes all information required for new patient referral. Verifies required information e.g. medical information, verification of insurance eligibility. Requests insurance authorizations when needed.
  • Enters Physician orders into EPIC for scheduling purposes.


Required qualifications for this position include:

  • One (1) year recent receptionist or front desk experience in a health care field.
  • Experience with medical terminology and basic medical record processes.

Preferred qualifications for this position include:

  • Associate Degree or equivalent from a two-year college or technical school with emphasis in Health Care preferred
  • Medical Terminology Certification
  • Medical insurance & billing experience.
  • Experience with computerized scheduling or relational databases.

About the Issaquah Campus.

With advances in technology, an environmentally friendly design and new hospital infrastructure, the campus is designed to be different. The new campus provides a broad range of inpatient and outpatient medical services including oncology, cardiac care, obstetrics, pediatric specialty care, emergency services, primary care and a host of other medical and surgical services and specialists.

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

Our Mission

Our Mission is to improve the health and well-being of each person we serve.

Our Vision is Health for a Better World.

About Us

Swedish is the largest not-for-profit health care system in the greater Seattle area. It is comprised of five hospital campuses (First Hill, Cherry Hill, Ballard, Edmonds and Issaquah); emergency rooms and specialty center in Redmond (East King County) and the Mill Creek area in Everett; and Swedish Medical Group, a network of more than 128 primary care and specialty care locations throughout the greater Puget Sound area. Swedish employs nearly 13,000 caregivers (all employees), including nearly 1,400 providers. Whether through physician clinics, education, research and innovation or other outreach, we're committed to caring for the people in our region and beyond. Swedish is proud to be an Equal Opportunity Employer Swedish does not discriminate on the basis of race, color, gender, disability, protected veteran, military status, religion, age, creed, national origin, gender identity, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: On Call

Shift: Variable

Job Category: Medical Assistant

Location: Washington-Issaquah

Work Locations: Issaquah Main Bldg (WA171) 751 Ne Blakely Dr Issaquah, 98029

Req ID: 307065