Jan 21, 2022

Medical Technologist - Client Services Rep - EVE shift

  • VCU Health System
  • Richmond, VA, USA

Job Description

The Medical Technologist 2 Client Services Representative (CSR) provides accurate and timely technical results and information to requesting physicians and other healthcare professionals for use in the diagnosis and treatment of disease for patient care.

The Medical Technologist CSR consistently utilizes excellent customer service skills to both internal and external customers at all times. A positive and professional interpersonal style with a strong commitment to the team effort is mandatory. The MT CSR is the technical liaison between the Department of Pathology and the VCUHS environment. This position observes compliance and HIPAA regulations at all times with communications.

Licensure, Certification, or Registration Requirements for Hire:
Certified as a Medical Technologist or Medical Laboratory Scientist by the American Society for Clinical Pathology; or CLS by the National Credentialing Agency; or equivalent ASCP categorical certification within 24 months of employment into position*
*Unless grandfathered under previous requirements or Ph.D. or foreign trained MD

Licensure, Certification, or Registration Requirements for continued employment:
Current MT (ASCP) or MLS (ASCP) or CLS (NCA) or equivalent categorical certification within 24 months of employment into position*
*Unless grandfathered under previous requirements or Ph.D. or foreign trained MD

Experience REQUIRED:
MT 1 new graduate to less than 1 year of clinical work experience as a Medical Technologist
MT 2 minimum of 1 year of clinical work experience as a Medical Technologist

Experience PREFERRED: N/A

Education/training REQUIRED:
Bachelor Degree in Clinical Lab Science (BSCLS) from an accredited program
*Unless grandfathered under previous requirements or Ph.D. or foreign trained MD

Education/training PREFERRED:
Masters Degree in Clinical Lab Science (MSCLS) from an accredited program

Independent action(s) required:
In depth knowledge of procedures, evaluation and reporting of results as outlined in the manual of standard operating procedures.
Notification of events related to patient safety or results to ordering physicians as required.
Customer service oriented communications.
Participate in teaching new employees, students, residents, etc. in areas that competency is demonstrated.
Must complete required number of continuing education hours/year.

Supervisory responsibilities (if applicable): N/A

Additional position requirements:
Coverage as required due to PTO, CIS downtimes, inclement weather and/or disaster staffing levels:
Rotating weekends as required
Holiday scheduling as required
Evening rotation scheduling as required

Age Specific groups served: All

Physical Requirements (includes use of assistance devices as appropriate):
Physical Lifting less than 20 lbs.
Activities: Prolonged standing, Prolonged sitting, Repetitive motion: typing, pipetting,
Other: Biohazards and potentially infectious body fluids
Mental/Sensory: Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading, Logical thinking
Emotional: Fast pace environment, Able to handle multiple priorities, Able to adapt to frequent change

Workday Evening (United States of America)

EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.