Nov 19, 2021

Patient Registration Representative - Patient Registration

  • Providence
  • Seattle, WA, USA
Part-time

Job Description

Description:

Swedish Medical Center is looking for a Patient Registration Representative (0.4 FTE, Evening Shift) to work in Patient Registration at the Swedish First Hill Campus in Seattle, WA.

Responsible and accountable for the coordination of information and support needed for the flow of patients in the Swedish Medical Center and Emergency Department environment. Provides front line customer service including reception and Registration. Responsible for the interviewing of patients and family to obtain required demographic and financial data, completing consents, escorting/directing patients and collecting valuables and deposits.

In this position you will:

  • Greet and direct patients and visitors presenting to all patient access areas within Swedish Health Services.
  • Work closely with patient, families, visitors, physicians, and staff to identify needs, answer questions, resolve problems, or provide other information. Exhibits exceptional compassion and sensitivity to all.
  • Demonstrate Culture of Safety values in daily operations. Is a patient advocate. Identifies special needs of patients (e.g. need for interpreter, wheelchair, too ill to wait at front desk) and communicates appropriately to assure safe patient care outcomes.
  • Interview patients applying Patient Selection and Creation P & P and obtains patient demographic and insurance information. Documents complete and accurate information in EPIC ADT application including coverage eligibility, scanning and PCP information. Dispenses patient information brochures.
  • Perform timely and accurate registration, sign-in/check-in functionality notification of patient arrival of all patient types.
  • Validate patient’s signature for consent/financial responsibility acknowledgement. Obtains and witnesses appropriate signatures.
  • Obtain Advance Directive and Medicare information. Collects additional information as required by patients’ circumstances (Medicare Secondary Payor Questionnaire, Important Message from Medicare etc.) to ensure Regulatory Compliance.
  • Verify patient insurance coverage utilizing computer applications and coordinates with Financial Counselors referral/authorization requirements as appropriate.

Qualifications:

Preferred qualifications for this position include:

  • Associate's Degree
  • Two (2) years experience in a medical setting with inpatient or outpatient admitting
  • Patient Registration or financial counseling or insurance and medical terminology experience

About the First Hill Campus.

The 697-bed tertiary-care center on the Swedish/First Hill campus is the flagship of the Swedish health-care system. Swedish/First Hill has one of the most active and advanced birthing programs in Washington state and houses a Level III neonatal intensive-care unit. More surgeries are performed each year at Swedish/First Hill than at any other facility in the region; volumes include more total joint replacements than any other medical center in the state.

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

https://swedish.jobs/why-swedish/#benefits-rewards

Our Mission

Our Mission is to improve the health and well-being of each person we serve.

Our Vision is Health for a Better World.

About Us

Swedish is the largest not-for-profit health care system in the greater Seattle area. It is comprised of five hospital campuses (First Hill, Cherry Hill, Ballard, Edmonds and Issaquah); emergency rooms and specialty center in Redmond (East King County) and the Mill Creek area in Everett; and Swedish Medical Group, a network of more than 128 primary care and specialty care locations throughout the greater Puget Sound area. Swedish employs nearly 13,000 caregivers (all employees), including nearly 1,400 providers. Whether through physician clinics, education, research and innovation or other outreach, we're committed to caring for the people in our region and beyond. Swedish is proud to be an Equal Opportunity Employer Swedish does not discriminate on the basis of race, color, gender, disability, protected veteran, military status, religion, age, creed, national origin, gender identity, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Part-time

Shift: Evening

Job Category: Patient Services

Location: Washington-Seattle

Work Locations: First Hill Main Bldg (WA145) 747 Broadway Seattle, 98122

Req ID: 302892