Oct 14, 2021

Patient Services Coordinator II - Anticoagulation Therapy Svcs

  • Swedish
  • Seattle, WA, USA

Job Description


Where you work matters! Swedish Medical Center is looking for a Patient Services Coordinator II (1.0 FTE, Day Shift) to work in Anticoagulation Therapy Svcs at Swedish First Hill in Seattle, WA.

The Patient Services Coordinator II provides support and clinic coordination of multiple patient care services as well as patient orientation for the Anticoagulation Therapy Services at Swedish First Hill, exercising independence in the planning and accomplishment of a wide spectrum of clerical duties. Responsibilities include: scheduling of new patients, follow-up clinic appointments, subsequent treatments, and requested diagnostic tests, acquiring of insurance verifications, referrals and authorizations, preparing and maintaining the patient's medical record, reconciling billing issues, answering multiple phone lines and triaging phone calls. Excellent communication and problem solving skills around patient care and clinic matters are vital.

In this position you will:

  • Answers telephone and screens calls by inquiring about caller needs. Answers routine questions, confirms appointments, forwards calls to appropriate parties, refers caller to other sections of the organization and takes messages as required. Soft transfers calls to other departments and schedules patients for upcoming appointments.
  • Greets visitors, confirms appointments and announces to appropriate party. Screens drop-in visitors by determining purpose of visit. Confers with staff to determine appropriate handling. Uses tact and diplomacy to obtain and relay information to visitors.
  • Provides exceptional customer service and demonstrates caring behavior. Works closely with patients, families, visitors, physicians and staff to identify needs, answer questions, resolve problems or provide other information.Provides a variety of clerical services including, but not limited to, typing correspondence or reports, operating copy machine, opening, sorting and distributing Interoffice and US Mail, sending or receiving faxes, maintaining files and record storage, and scanning of documents into the electronic medical record.
  • Orders and maintains appropriate levels of office supplies.


Required qualifications for this position include:

  • Associate's Degree Or equivalent educ/experience
  • Equivalent from a college or technical school.
  • 1 year recent receptionist or front desk experience.
  • Experience with medical terminology and basic medical record processes.

About the First Hill Campus

The 697-bed tertiary-care center on the Swedish/First Hill campus is the flagship of the Swedish health-care system. Swedish/First Hill has one of the most active and advanced birthing programs in Washington state and houses a Level III neonatal intensive-care unit. More surgeries are performed each year at Swedish/First Hill than at any other facility in the region; volumes include more total joint replacements than any other medical center in the state.

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit


Our Mission

Our Mission is to improve the health and well-being of each person we serve.

Our Vision is Health for a Better World.

About Us

Swedish is the largest not-for-profit health care system in the greater Seattle area. It is comprised of five hospital campuses (First Hill, Cherry Hill, Ballard, Edmonds and Issaquah); emergency rooms and specialty center in Redmond (East King County) and the Mill Creek area in Everett; and Swedish Medical Group, a network of more than 128 primary care and specialty care locations throughout the greater Puget Sound area. Swedish employs nearly 13,000 caregivers (all employees), including nearly 1,400 providers. Whether through physician clinics, education, research and innovation or other outreach, we're committed to caring for the people in our region and beyond. Swedish is proud to be an Equal Opportunity Employer Swedish does not discriminate on the basis of race, color, gender, disability, protected veteran, military status, religion, age, creed, national origin, gender identity, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Medical Assistant

Location: Washington-Seattle

Work Locations: First Hill Main Bldg (WA145) 747 Broadway Seattle, 98122

Req ID: 313400