Nov 19, 2021

Customer Service Representative - Radiology

  • Providence
  • Anchorage, AK, USA
Full-time Imaging

Job Description


Providence is calling a Customer Service Representative (Imaging Admin, Day Shift, 1.0 FTE Full-Time) to Providence Alaska Medical Center in Anchorage, Alaska. We are a community of caregivers delivering every day on our Mission to provide compassionate care that is accessible for all - especially those who are poor and vulnerable.

Apply today! Applicants that meet qualifications will receive a text with some additional questions from our Modern Hire system!

In this position you will:

  • RECEPTION: Responsible for greeting, scanning consents and release forms, consenting and ordering exams, and all out patients seen in the Radiology department
  • SCHEDULING: Responsible for Scheduling of patient exams, coordination of instructions and preps utilizing the Epic central schedule system. Includes Ultrasound, CAT Scan, Nuclear Medicine, MRI and Radiology. Coordination of all orders
  • ELECTRONIC RECORD MANAGEMENT: Responsible for distribution of medical reports to appropriate areas and burning CD’s for medical/legal issues. Digitizing of films, burning CD’s for patients, physicians and OR and the uploading of outside records. Responsible for tracking all contract films, recording, collating reports and films. Maintain patient electronic file by recording all check outs of CD’s in film management function in Epic
  • COMMUNICATION: Must be able to accurately communicate information to and from other employees, departments and patients, including clinical information. Responsible for all incoming calls, transfers and messages. Uses text paging when appropriate with other areas
  • Must be familiar with application of HIPPA laws. Working knowledge of PACS System, and burning of CDs. Competent in all areas of researching patient information on system
  • Must be familiar with computers and all programs applicable to Radiology Department
  • Complete initial and annual Competency Plan for assigned job and department


Required qualifications for this position include:

  • Basic computer skills

Preferred qualifications for this position include:

  • 1 year related medical experience

About the ministry you will serve.

Providence Health & Services Alaska is among nation’s best employers for healthy lifestyles! The National Business Group on Health, a non-profit association of large U.S. employers, has honored Providence Alaska for its commitment and dedication to promoting a healthy workplace and encouraging our caregivers (employees) and families to support and maintain healthy lifestyles. Mountain-Pacific Quality Health has awarded Providence Alaska Medical Center with its Quality Achievement Award for high-quality care in the areas of heart attack, heart failure, pneumonia and surgical infection prevention. This is the highest honor awarded by Mountain-Pacific.

As the state’s largest hospital, Providence Alaska Medical Center provides full-service, comprehensive care to all Alaskans, a role unmatched by any other in the state. Within our community, you will find top notch ski resorts, kayaking, and wildlife. Enjoying the outdoors is just one of many reasons to live in and explore Alaska!

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Patient Services

Location: Alaska-Anchorage

Req ID: 305551