Aug 02, 2021

Referral Coordinator, Physician Finder - Full time

  • St. Joseph Health & Covenant Health
  • Lubbock, TX, USA

Job Description

Covenant Health is seeking a full time, day shift Referral Coordinator with the Physician Finder Department at Covenant Medical Group.

Apply Today! Applicants that meet qualifications will receive a text with some additional questions from our Modern Hire system.

Job Summary:

The primary function of this position involves answering telephone calls from physician offices, inside and outside of the clinic in order to facilitate proper handling of patients requiring pre-certifications, referrals, RQI numbers or any kind of authorization from an insurance company. Primary responsibilities include speaking with medical personnel from physician practices by phone and to gather appropriate patient information. This position reports to the Referral and Scheduling Supervisor.

Essential Functions:

  • Gathers appropriate information from referring physician or physician office.
  • Work in EMR/Practice Management System as needed in order to input patient information.
  • Verify demographics and any other pertinent information prior to patient visit to clinic.
  • Contacts insurance companies via telephone or internet to gather proper information.
  • Works closely with the Physician Referral Service in aiding physicians outside of Grace Clinic.
  • Obtains pre-certification, referrals for patients requiring medical services in Grace Clinic and facilitating requests for patients need to see a physician or facility that is outside of Grace Clinic.
  • Obtains RQI's and other pre-authorization numbers for procedures in the Ambulatory Surgical Center or the Imaging Center at Grace Clinic.
  • Obtains RQI's and other pre-authorization numbers for procedures that are performed at facilities that are outside of Grace Clinic that may or may not be affiliated with Grace Clinic.

Minimum Position Qualifications:

Experience :

  • 4 years Medical office experience
  • Experience using Microsoft based systems

Preferred Position Qualifications:

Experience :

  • 4 years Medical office experience dealing with scheduling, telephone calls, prior pre-certification/ pre-authorization, as well as using an electronic medical record system.

Covenant Health is celebrating nearly 100 years of serving Lubbock and our South Plains region. As the oldest and largest health system in Lubbock and the region, we currently employ over 5,200 people with a medical staff of over 600 physicians.

For nearly 100 years, Covenant has been driven by a mission of providing a Christian ministry of healing and caring for the whole person - mind, body and spirit. Our vision and differentiator is we are the only faith-based, integrated health network in the West Texas/eastern New Mexico region dedicated to a Christian ministry of healing.

As an expression of our mission, we believe we hold an important Covenant with our patients and try and treat every interaction as Sacred Encounters.

Our ministry includes six hospitals with over 1,100 licensed beds:

Covenant Medical Center - CMC

Covenant Children’s

Covenant Specialty

Covenant Plainview - PLV

Covenant Levelland - LVL

Trustpoint (joint venture: Rehab Hospital of Lubbock)

Covenant Medical Group (CMG)

Covenant Health Partners

Hospice of Lubbock

Covenant Health's total service area includes 25 counties that covers most of West Texas and eastern New Mexico. The service area covers approximately 750,000 people and approximately 35,000 square miles.

Covenant / St. Joseph Health (SJH) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Covenant / St. Joseph Health (SJH) complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Positions specified as “on call, per diem” refers to employment consisting of shifts scheduled on as “as needed basis” to fill in for staff vacancies.

Company: Covenant Health

Category: Patient Services

Req ID: R336834