Nov 29, 2021

Patient Services Coordinator II - Sci Hematology Oncology

  • Providence
  • Seattle, WA, USA

Job Description


Where you work matters! Swedish Medical Center is looking for a Patient Services Coordinator II (1.0 FTE, Days) to work in Sci Hematology Oncology at Swedish First Hill in Seattle, WA.

The Patient Services Coordinator II provides support and clinic coordination of multiple patient care services as well as patient orientation for the Swedish Cancer Institute on multiple campuses, exercising independence in the planning and accomplishment of a wide spectrum of clerical duties. Responsibilities include: scheduling of new patients, follow-up clinic appointments, subsequent treatments, and requested diagnostic tests, acquiring of insurance verifications, referrals and authorizations, preparing and maintaining the patient's medical record, reconciling billing issues, answering multiple phone lines and triaging phone calls. Excellent communication and problem solving skills around patient care and clinic matters are vital.

In this position you will:

  • Schedule appointment as directed. Make schedule adjustments as necessitated by the patient’s condition.
  • Coordinate clinic schedule to determine availability for appointments.
  • Use SMC and SCI computer systems efficiently and effectively. Able to learn new computer applications as they evolve.
  • Coordinate with other departments involved in patient appointments and care, such as transportation and interpreter services.
  • Contact patients regarding appointments or changes in appointments, as needed. May perform discharge follow-up phone calls, as necessary


Required qualifications for this position include:

  • High school diploma or GED required
  • Medical Terminology Certification or successful completion of a Medical Terminology course within 6 months from date of hire
  • Successful completion of Oncology administrative training within six months
  • 1 year experience in a healthcare setting preferred (i.e. physician’s office, scheduler, etc.).
  • Experienced in obtaining insurance verifications, referrals and authorizations.

Preferred qualification for this position include:

  • Associate's Degree with emphasis in Health Care.

About the First Hill Campus

The 697-bed tertiary-care center on the Swedish/First Hill campus is the flagship of the Swedish health-care system. Swedish/First Hill has one of the most active and advanced birthing programs in Washington state and houses a Level III neonatal intensive-care unit. More surgeries are performed each year at Swedish/First Hill than at any other facility in the region; volumes include more total joint replacements than any other medical center in the state.

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

Our Mission

Our Mission is to improve the health and well-being of each person we serve.

Our Vision is Health for a Better World.

About Us

Swedish is the largest not-for-profit health care system in the greater Seattle area. It is comprised of five hospital campuses (First Hill, Cherry Hill, Ballard, Edmonds and Issaquah); emergency rooms and specialty center in Redmond (East King County) and the Mill Creek area in Everett; and Swedish Medical Group, a network of more than 128 primary care and specialty care locations throughout the greater Puget Sound area. Swedish employs nearly 13,000 caregivers (all employees), including nearly 1,400 providers. Whether through physician clinics, education, research and innovation or other outreach, we're committed to caring for the people in our region and beyond. Swedish is proud to be an Equal Opportunity Employer Swedish does not discriminate on the basis of race, color, gender, disability, protected veteran, military status, religion, age, creed, national origin, gender identity, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Medical Assistant

Location: Washington-Seattle

Work Locations: First Hill Arnold Bldg (WA181) 1221 Madison Seattle, 98104

Req ID: 296398