- VA Clinic - Rancho Cucamonga - (Full-Time, Day Shift) -
Our mission is to participate in Jesus Christ’s ministry, bringing health, healing, and wholeness to humanity by: Creating a supportive faculty practice framework that allows Loma Linda University School of Medicine physicians and surgeons to educate, conduct research, and deliver quality health care with optimum efficiency, deploying a motivated and competent workforce trained in customer service and whole person care principles and providing safe, seamless and satisfying health care encounters for patients while upholding the highest standards of fiscal integrity and clinical ethics. Our core values are compassion, integrity, excellence, teamwork, humility, and justice.
The Medical Assistant/Patient Service Representative functions under the supervision of the Clinic Manager and/or Lead LVN, managing patient flow for check-in, check-out, and appointment procedures as assigned. Under the supervision of a physician or licensed staff person, performs patient-oriented procedures and tasks within the scope of their education and training. The MA/PSR demonstrates exceptional communication and interpersonal skills and efficiency. All activities must be conducted in a confidential, professional and personable manner. Performs other duties as needed.
High School Diploma or GED required. Graduate of a Medical Assistant program required. Minimum six months of customer service, general office or receptionist vocational training experience required. Minimum six months of medical field experience preferred. Medical Assistant Certificate or National MA Certification required. Phlebotomy or blood draw training preferred. Basic Life Support (BLS)/Cardiopulmonary Resuscitation (CPR) certification approved by the American Heart Association required.
Knowledgeable and trained in ICD and CPT coding preferred. Able to read; write legibly; speak in English (and Spanish preferred) with professional quality; use computer and software programs necessary to the position; troubleshoot and calibrate patient care equipment. Able to: read; write legibly; speak in English (and Spanish preferred) with professional quality; use computer and software programs necessary to the position; troubleshoot and calibrate patient care equipment. Able to relate and communicate positively, effectively, and professionally with others; be assertive and consistent in following and/or enforcing policies; work calmly and respond courteously when under pressure; lead, supervise, teach, and collaborate; accept direction. Able to communicate effectively in English in person, in writing, and on the telephone; think critically; work independently with minimal supervision; perform basic math functions; manage multiple assignments effectively; work well under pressure; problem solve; organize and prioritize workload; recall information with accuracy; pay close attention to detail. Able to distinguish colors and smells as necessary for patient care; hear sufficiently for general conversation in person and on the telephone; identify and distinguish various sounds associated with the work place/patient care; see adequately to read computer screens, medical records, and written documents necessary to position; discern temperature variances through touch.