Apr 20, 2021

Patient Service Centers Supervisor - Pacific Diagnostic Laboratories (Full Time; Exempt)

  • Cottage Health
  • Santa Barbara, CA, USA

Job Description


Responsible for the day-to-day operations of phlebotomy services at Patient Services Centers (PSC) and contracted blood draw locations. Accountable for maintaining operational and capital equipment budgets, implementation of departmental policies, obtaining departmental goals and metrics, staff hiring, training and competency, and evaluation. Effectively and efficiently oversees phlebotomy services and technicians at multiple locations, meeting quality and service standards and objectives.



  • Minimum: Bachelor's degree or equivalent work experience


  • Minimum: Current California phlebotomy certificate. Valid class "C" California driver license and verification of acceptable driving record from the California Department of Motor Vehicles.


  • Minimum: Proficient use of MS office and other software applications used to conduct operations. Typing 30 WPM.


  • Minimum: Bachelor's degree or 5 or more years' experience in phlebotomy, laboratory, or other health care environment including 1 or more years' supervisory experience


This is not an exhaustive statement of duties, responsibilities, or requirements. Employees will be required to perform any job, with related instruction given by their supervisor, subject to reasonable accommodation.

1. Implement and maintain effective PSC policies and procedures, ensuring compliance and acceptable performance at all PSC and blood draw locations. Percentage of time: 25%

2. Supervise all activities of PSC operations. Ensure the smooth and consistent operation of all PSC activities to maximize efficiency and satisfy internal and external customer service and quality assurance standards. Percentage of time: 25%

3. Establish and evaluate procedures for effectiveness; devise and implement changes in procedures and forms where appropriate, including staff training and development. Percentage of time: 5%

4. Support all phlebotomist, order entry and processing personnel (staff, per diem, and contracted) in providing above and beyond the patient's expected level of customer service. Provide regular and quality-focused training, in-service, competency and remedial training as necessary. Responsible for regularly scheduled staff meetings with agenda and minutes available for review. Percentage of time: 10%

5. Hire, train, direct and evaluate personnel; develop lead workers (succession planning) to effectively oversee daily routines and to assume full responsibility for a phlebotomy site as necessary. Develop work schedules and maintain appropriate staffing levels to meet operations' objectives in an effective and efficient manner. Percentage of time: 10%

6. In collaboration with Support Services Manager/Director, responsible for the development of department budget and forecasts. Responsible for maintaining operations within the approved budget, reporting budget variances. In collaboration with Support Services Manager responsible for the hiring, establishment and opening of new PSCs in conjuction with operational goals. Percentage of time: 10%

7. Prepare regular and special management reports as required. Provide performance and productivity metrics to Support Service Manager, with all variances identified and explained. Percentage of time: 5%

Cottage Health is a leading acute care hospital system, located on the central coast of California, widely known for our superior patient care, innovation, medical research and education. Our health system operates primarily in Santa Barbara, Ca, since 1888, and consists of three acute care hospitals, a Rehabilitation Hospital, multiple clinics and a multi-site Urgent Care system. Our mission is to serve the central coast communities with excellence, integrity, and compassion. Every day we touch thousands of lives in many different ways, resolute in our mission to put patients first. We take pride in helping our patients get back to living their lives - in the places they love.
Cottage Health is an Equal Opportunity Employer. Cottage Health applicants are considered solely based on their qualifications, without regard to race, color, ethnicity, religion, age, gender, transgender, gender expression and identity, national origin, ancestry, disability, sexual orientation, marital status, military status or any other classification protected by law. This policy applies to all aspects of the relationship between Cottage Health and an applicant or employee. Cottage Health is committed to upholding discrimination-free hiring practices.  We strive to cultivate an environment where exceptional people bring diverse perspectives and find belonging, support and connection to their work.