ResponsibilitiesIn this role, you will be responsible for coordinating activities
surrounding “Patient Centered Care.” “Patient Centered Care” activities
include (but not limited to) identifying current and new patient populations
through risk stratification lists and chronic conditions requiring one on one
support in coordinating and managing care activities. The Incumbent's primary duty will be to support Advanced Care Planning (ACP) efforts. Based upon operational
needs, the Incumbent may be embedded in any supported clinic, provide remote
support, or serve as a float traveling to the practices that other CCCs are
located for coverage to assist primary care physicians with full-time focus on
coordinating care for patients identified in a risk group and complex tasks
which will improve the patient experience, the health of our UCLA populations
and reduce total cost of patient care/utilization. The incumbent will work as
part of the patient’s interdisciplinary care team, which includes Clinical
Advisor Registered Nurses/Licensed Clinical Social Workers (RN/LCSW),
physicians and pharmacists, to develop a cohesive care strategy for patients
with complex care needs. Under direction, the incumbent provides staff support
for departmental functions, administration, and performs related duties as
Incumbent will report directly
to Comprehensive Care Coordination Managers and work as assigned to the Care
Team – which will include Office of Population Health and Accountable Care
Department, Physicians and Clinical Advisor RN/LCSW. Under the general
supervision of the Ambulatory Care Coordination (ACC) leadership team,
physicians, Clinical Advisor RN/LCSW, the incumbent will provide support to the
patient by reducing risk, inpatient admission or ED visit. The incumbent will
independently prioritize assignments, meet deadlines and perform special
analysis and project management with only minimal direction.
QualificationsSkills in prioritizing assignments to complete work in a
timely manner when there are changes in workload and assignments, pressures of
deadlines, and/or heavy workload
Demonstrates basic knowledge of physician office policies and
Ability to prioritize and perform and multiple tasks simultaneously
with minimal supervision
Ability to perform all Microsoft Word and Excel with accuracy
and appropriate formatting.
Skill in reading and understanding documents written in
Standard English text for informational communication, action and distribution.
Writing skills to compose, edit and proofread routine
business correspondence using appropriate English grammar, syntax, spelling and
Strong interpersonal skills and extremely resourceful.
Oral communication skills to speak with individuals of
varying backgrounds to obtain and convey specific information.
Ability to establish and maintain cooperative working
relationships with physicians, staff, patients, and administrative personnel.
Excellent analytical skills.
Ability to independently analyze information or problems,
identify relevant factors, trends, and options, then implement and monitor
Ability to perform basic mathematical calculations quickly
Ability to perform job duties in a detailed and accurate
Skill in performing with frequent interruptions and/or
Ability to maintain helpful, caring and courteous
relationships with our patients, co-workers, and physicians.
Working knowledge of the organization and where to go to get
Able to adhere to departmental attendance standards.
Ability to work occasional overtime, as needed.
Working knowledge of University policies, procedures and
forms, as they relate to performance of job duties.
Knowledge of Medical Terminology.
Ability to speak conversational Spanish.
UCLA is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.