Sep 17, 2020

Comprehensive Care Coordinator

  • UCLA Health and David Geffen School of Medicine
  • Los Angeles, CA, USA

Job Description

ResponsibilitiesIn this role, you will be responsible for coordinating activities surrounding “Patient Centered Care.”  “Patient Centered Care” activities include (but not limited to) identifying current and new patient populations through risk stratification lists and chronic conditions requiring one on one support in coordinating and managing care activities. The Incumbent's primary duty will be to support Advanced Care Planning (ACP) efforts. Based upon operational needs, the Incumbent may be embedded in any supported clinic, provide remote support, or serve as a float traveling to the practices that other CCCs are located for coverage to assist primary care physicians with full-time focus on coordinating care for patients identified in a risk group and complex tasks which will improve the patient experience, the health of our UCLA populations and reduce total cost of patient care/utilization. The incumbent will work as part of the patient’s interdisciplinary care team, which includes Clinical Advisor Registered Nurses/Licensed Clinical Social Workers (RN/LCSW), physicians and pharmacists, to develop a cohesive care strategy for patients with complex care needs. Under direction, the incumbent provides staff support for departmental functions, administration, and performs related duties as assigned.  Incumbent will report directly to Comprehensive Care Coordination Managers and work as assigned to the Care Team – which will include Office of Population Health and Accountable Care Department, Physicians and Clinical Advisor RN/LCSW. Under the general supervision of the Ambulatory Care Coordination (ACC) leadership team, physicians, Clinical Advisor RN/LCSW, the incumbent will provide support to the patient by reducing risk, inpatient admission or ED visit. The incumbent will independently prioritize assignments, meet deadlines and perform special analysis and project management with only minimal direction.   QualificationsSkills in prioritizing assignments to complete work in a timely manner when there are changes in workload and assignments, pressures of deadlines, and/or heavy workload Demonstrates basic knowledge of physician office policies and procedures. Ability to prioritize and perform and multiple tasks simultaneously with minimal supervision Ability to perform all Microsoft Word and Excel with accuracy and appropriate formatting. Skill in reading and understanding documents written in Standard English text for informational communication, action and distribution. Writing skills to compose, edit and proofread routine business correspondence using appropriate English grammar, syntax, spelling and punctuation. Strong interpersonal skills and extremely resourceful. Oral communication skills to speak with individuals of varying backgrounds to obtain and convey specific information. Ability to establish and maintain cooperative working relationships with physicians, staff, patients, and administrative personnel. Excellent analytical skills. Ability to independently analyze information or problems, identify relevant factors, trends, and options, then implement and monitor solutions. Ability to perform basic mathematical calculations quickly and accurately. Ability to perform job duties in a detailed and accurate manner. Skill in performing with frequent interruptions and/or distractions. Ability to maintain helpful, caring and courteous relationships with our patients, co-workers, and physicians. Working knowledge of the organization and where to go to get issues resolved. Able to adhere to departmental attendance standards. Ability to work occasional overtime, as needed. Working knowledge of University policies, procedures and forms, as they relate to performance of job duties. Knowledge of Medical Terminology. Ability to speak conversational Spanish. UCLA is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.