Sep 02, 2020

Patient Access Supervisor - St. Bernard Hospital - ED - Full Time - Various Shifts - On Call Availabilty Including Weekends and Holidays

  • Ochsner Health
  • Chalmette, LA, USA
Full time

Job Description

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways.

At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today!

This job supervises the Patient Access functions. Monitors and manages patient flow to minimize patient wait times. This job performs duties to support and supervise the Patient Access functions while monitoring productivity and reporting statistics to leadership.


Required - High School diploma or equivalent

Preferred - Bachelor's degree. Additional degrees, business training experience and/or certifications may be combined to meet minimum qualifications

Work Experience

Required - 7 years customer service experience including related hospital, clinic, medical office, business services/revenue cycle, front line registration, financial counseling, banking, hotel, retail and/or customer service related experience OR 2 years of customer service experience with a Bachelor’s degree

Knowledge Skills and Abilities (KSAs)

  • Must have computer skills and dexterity required for data entry and retrieval of information.
  • Effective verbal and written communication skills and the ability to present information clearly and professionally.
  • Must be proficient with Windows-style applications, various software packages specific to role and keyboard.
  • Strong interpersonal skills.
  • Excellent leadership skills and self-direction.
  • Good judgment skills in handling difficult situations.
  • Good organizational, time management, and conflict resolution skills.

    Job Duties

  • Manages staff performance and productivity while ensuring adherence to departmental customer service initiatives by performing audits on staff performance.
  • Works with leadership to establish monthly departmental goals based on key metrics and develops team initiatives and goals.
  • Manages patient flow and adjusts staffing according to volume to minimize patient wait times.
  • Facilitates conflict mitigation within and across departments; identifies, communicates, and removes barriers to departmental performance.
  • Manages staff schedules to ensure adequate coverage
  • Interviews and recommends candidates for hire, coordinates training to develop staff.
  • Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
  • Other related duties as required.

Ochsner is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

üPhysical and Environmental Demands
The physical essential functions of this job include (but are not limited to) the following: Frequently exerting 10 to 20 pounds of force to move objects; occasionally exerting up to 100 pounds of force. Physical demand requirements are in excess of those for sedentary work. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.