Jul 31, 2020
Goleta, CA, USA
Front-line public relations member of the laboratory team, maintaining appropriate professionalism in the work environment. Under appropriate level of supervision, as required by regulatory agencies, assignments include: Phlebotomy or other skin puncture technique collection in patients of ages newborn to geriatric (including difficult to draw patients), processing of all types of specimens, operating Laboratory and Hospital Information Systems
for data entry, receiving, batching, and retrieval, managing the unreceived specimen list and
unusual requests, providing client services, and limited operation of automated instrumentation.
Due to various work environments within PDL, use of a personal vehicle to travel between work
locations will be required.
MAJOR ACCOUNTABILITIES / SPECIFIC JOB COMPETENCIES
1. Effectively and efficiently performs phlebotomy (venipuncture and skin puncture) on adult
and pediatric patients according to established technique using vacutainer tubes, blood
culture bottles, tourniquest, syringes, butterfly needles and other standard equipment as
needed. Replenishes supplies at the end of shift.
Percentage of time: 35% 2. Processes laboratory specimens, operates computer equipment for requisition entry,
specimen receipts, and specimen accessioning. Maintains and evaluates specimen
integrity and prepares aliquots of specimens for analysis and sendout testing according to
specifications. Ability to interpret orders and recognize unusual requests or problems and
troubleshoot and solve those problems. Reviews client chart for accurate orders to ensure
compliance with physician requests. Manages standing orders and the unreceived
specimen list and assures that all phlebotomy requests are handled in a timely manner and
that there are no unresolved issues by the change of shift.
Percentage of time: 15% 3. Utilizes computer equipment and various applications. Provides accurate and complete
information concerning laboratory procedures and laboratory results using laboratory
communication equipment. Answers phone requests for information about laboratory tests
and disseminates the information accurately. Ability to troubleshoot, problem-solve and
follow-up with any issues.
Percentage of time: 10% 4. Provides customer service in a professional and caring manner. Maintains the highest
standards of conduct in hospitality, excellence, appearance, attitude, and respect. Uses
best judgment in all interaction with clients (patients, family, coworkers, medical staff and
others). Greets and confers with patient or guardian to obtain information, explains
procedures, allays patient fears and elicits cooperation using AIDET (Acknowledge,
Introduce, Describe, Explain, and Thank) consistently. Maintains confidentiality with
information and data within the scope of the position (i.e. HIPAA regulations).
Demonstrates effective communication skills, professionalism, and a positive attitude.
Percentage of time: 10% 5. Organizes work time to prioritize, perform, and complete assigned tasks to meet lab wide
needs and deadlines. Able to work as a team player in regards to workstation, shift, and
schedule needs to best serve laboratory and hospital goals. Effectively communicates with
team members in order to complete assigned tasks and prioritize duties as needed. All
interactions are driven by a focus on patient. Follows standards of behavior and code of
conduct at all times.
Percentage of time: 10% 6. Performs various quality control procedures to maintain compliance with internal and
Percentage of time: 10% 7. Checks computer systems, printers, and other equipment for integrity. Troubleshoots
malfunctions and/or alerts appropriate personnel for instructions May open and/or close
Patient Service Center facility. Prepares the Patient Service Center for the day.
Percentage of time: 5% 8. Drives personal vehicle to skilled nursing facilities and other assigned locations.
Percentage of time: 5%
With variations due to hospital site and department, this position may require census-driven
scheduling flexibility (additional/fewer shifts), holiday coverage, floating, being placed on-call,
weekend coverage, and shift rotations.
All job qualifications listed indicate the minimum level necessary to perform this job proficiently.
CERTIFICATIONS, LICENSES, REGISTRATIONS Minimum:
Current California phlebotomy certifications. Valid class "C" California Driver
License. Verification of acceptable driving record from the California Department
of Motor Vehicles.
TECHNICAL REQUIREMENTS Minimum: Must be able to achieve 90% or higher on Data Entry Skills Assessment and meet
workflow productivity standards.
Preferred: Knowledge of laboratory instrumentation and equipment
YEARS OF RELATED WORK EXPERIENCEMinimum: 1 year
Preferred: Experience in obtaining blood specimens from neonates and pediatric patients