Frontline public relations member of the laboratory team, maintaining appropriate professionalism in the work environment. Under appropriate level of supervision, as required by regulatory agencies, assignments include: Phlebotomy or other skin puncture technique collection in patients of ages newborn to geriatric (including difficult to draw patients), processing of all types of specimens, operating Laboratory and Hospital Information Systems for data entry, receiving, batching, and retrieval, managing the unreceived specimen list and unusual requests, providing client services, and limited operation of automated instrumentation. Due to various work environments within PDL, use of a personal vehicle to travel between work locations will be required.
MAJOR ACCOUNTABILITIES / SPECIFIC JOB COMPETENCIES
1. Effectively and efficiently performs phlebotomy (venipuncture and skin puncture) on adult and pediatric patients according to established technique using vacutainer tubes, blood culture bottles, tourniquest, syringes, butterfly needles and other standard equipment as needed. Replenishes supplies at the end of shift. Percentage of time: 35%
2. Processes laboratory specimens, operates computer equipment for requisition entry, specimen receipts, and specimen accessioning. Maintains and evaluates specimen integrity and prepares aliquots of specimens for analysis and sendout testing according to specifications. Ability to interpret orders and recognize unusual requests or problems and troubleshoot and solve those problems. Reviews client chart for accurate orders to ensure compliance with physician requests. Manages standing orders and the unreceived specimen list and assures that all phlebotomy requests are handled in a timely manner and that there are no unresolved issues by the change of shift. Percentage of time: 15%
3. Utilizes computer equipment and various applications. Provides accurate and complete information concerning laboratory procedures and laboratory results using laboratory communication equipment. Answers phone requests for information about laboratory tests and disseminates the information accurately. Ability to troubleshoot, problemsolve and followup with any issues. Percentage of time: 10%
4. Provides customer service in a professional and caring manner. Maintains the highest standards of conduct in hospitality, excellence, appearance, attitude, and respect. Uses best judgment in all interaction with clients (patients, family, coworkers, medical staff and others). Greets and confers with patient or guardian to obtain information, explains procedures, allays patient fears and elicits cooperation using AIDET (Acknowledge, Introduce, Describe, Explain, and Thank) consistently. Maintains confidentiality with information and data within the scope of the position (i.e. HIPAA regulations). Demonstrates effective communication skills, professionalism, and a positive attitude. Percentage of time: 10%
5. Organizes work time to prioritize, perform, and complete assigned tasks to meet lab wide needs and deadlines. Able to work as a team player in regards to workstation, shift, and schedule needs to best serve laboratory and hospital goals. Effectively communicates with team members in order to complete assigned tasks and prioritize duties as needed. All interactions are driven by a focus on patient. Follows standards of behavior and code of conduct at all times. Percentage of time: 10%
6. Performs various quality control procedures to maintain compliance with internal and external regulations. Percentage of time: 10%
7. Checks computer systems, printers, and other equipment for integrity. Troubleshoots malfunctions and/or alerts appropriate personnel for instructions May open and/or close Patient Service Center facility. Prepares the Patient Service Center for the day. Percentage of time: 5%
8. Drives personal vehicle to skilled nursing facilities and other assigned locations. Percentage of time: 5%
With variations due to hospital site and department, this position may require censusdriven scheduling flexibility (additional/fewer shifts), holiday coverage, floating, being placed oncall, weekend coverage, and shift rotations.
All job qualifications listed indicate the minimum level necessary to perform this job proficiently.
CERTIFICATIONS, LICENSES, REGISTRATIONS
Minimum: Current California phlebotomy certifications. Valid class "C" California Driver License. Verification of acceptable driving record from the California Department of Motor Vehicles.
Minimum: Must be able to achieve 90% or higher on Data Entry Skills Assessment and meet workflow productivity standards.
Preferred: Knowledge of laboratory instrumentation and equipment
YEARS OF RELATED WORK EXPERIENCE
Minimum: 1 year
Preferred: Experience in obtaining blood specimens from neonates and pediatric patients