Mar 14, 2022

Quality Outcomes Coordinator - Emergency Medicine and Trauma Center

  • Children's National Hospital
  • Washington, DC, USA

Job Description

Quality Outcomes Coordinator - Emergency Medicine and Trauma Center - (210003G0)


Emergency Medicine and Trauma Services (EMTC) is a tertiary care, Level 1 trauma center located on the first floor of the Sheikh Zayed Campus on Michigan Ave NW.

The EMTC-Sheikh Zayed Campus is comprised of six distinct patient care areas:

1. 36 ED patient rooms

2. Two Code Rooms (4 beds)

3. 4 bed area designed for psychiatric patients

4. 18 decontamination showers with ability to utilize psychiatric area for Decontamination Zone.

5. 6-bed Rapid Treatment Unit (RTU)

The Satellite Pediatric Emergency Department is located at the United Medical Center on Southern Ave SE and operates 24 hours per day and 7 days per week. The ED at UMC has 16 beds, including a Crisis Room and a room designed for psychiatric care.

Patient and Family services are provided under a collaborative, shared leadership model. Organizationally the EMTC reports to the Chief Nursing Officer, Vice President of Nursing and operates within a multidisciplinary leadership team.

1. The Chiefs of the Division of Emergency Medicine provide overall medical leadership at both locations. A Medical Director for each campus oversees day to day operations and physician activities. Associate and Assistant Directors report to the Division Chiefs. The Director of Trauma & Burn Services collaborates with the Division Chiefs to assure appropriate care of trauma patients.

2. The Director for Nursing leads the nursing component of the leadership team and works collaboratively with the Division Chiefs and Medical Directors for oversight of EMTC operations and the shared leadership process at both sites. The UMC campus has a Nurse Manager; the SZ campus has a Nurse Manager who are responsible for day to day operations and work collaboratively with the Medical Directors to lead operations and performance improvement initiatives. Other members of the leadership team include Clinical Instructors, Clinical Educators, Shift Coordinators, Lead ED Technician, Clinical Program Coordinator for EMS and Base Station Coordinator, Psychiatry Clinical Program Coordinator, Program Coordinator, Finance and Quality Outcomes Coordinator.

Medical services are provided in this teaching environment under the supervision of board- certified emergency physicians and Registered Nurses consistent with the Standards of Emergency Nursing Practice. The team works collaboratively with other departments that impact EMTC operations. ED patients are registered by Registration/Patient Access/Admission staff who report to the Director of Business Operations.

The EMTC provides medical screening and emergency care to over 120,000 patients and families annually with a wide range of problems. Presenting conditions are triaged and assigned to the appropriate treatment area utilizing the Emergency Severity Index (ESI) tool, which takes into account patient acuity and resources needed for management. Presenting conditions range from mild to life-threatening. Mild to moderate conditions include common pediatric conditions such as: common colds, rashes, strep throat, upper respiratory conditions, lacerations, otitis media, strains and sprains, etc. More complex to life threatening conditions include child abuse/neglect, sexual assault, behavioral emergencies, meningitis, sepsis, burns, acute medical, surgical and trauma conditions, anaphylaxis, respiratory and cardiac arrest. The EMTC can provide emergency stabilization and treatment of adults and arrange for transfer to the appropriate treatment site after medical screening and initial interventions. Medical screening exams and stabilization of any actual or potential life threatening conditions is provided regardless of age, race, sex, gender, color, ethnicity, national origin or ability to pay for services. The EMTC is able to increase resources as needed to meet large influxes of patients (medical alert, trauma state or phased response).

The Quality Outcomes Coordinator will assist the organization to achieve top tier quality outcomes by proactively identifying opportunities for improvement. Collaborate with improvement teams to assess systems and processes, develop and execute action plans, use data to drive change, and evaluate effectiveness of interventions. Facilitate teams, educate hospital staff, analyze and prepare data for dissemination throughout the organization, act as a catalyst for the development of state of the art, innovative solutions and be an expert to facilitate organizational change. Ensure all solutions adhere to best practice standards and comply with health care regulations. Will be an expert in and mentor staff on improvement science techniques.

Minimum Education
Bachelor's Degree Health related field (Required)
Master's Degree .

Minimum Work Experience
2 years Performance improvement experience in a hospital setting and three years clinical experience, preferably pediatrics (RN, RT, PT, OT, Medical Technologist, etc). (Required)

Required Skills/Knowledge
Proficient in MS Office Suite.
Excellent interpersonal relationship skills.
Excellent oral and written communication skills.
Knowledge of and the ability to apply improvement science concepts to health care issues.
Able to facilitate improvement teams and manage data.
Excellent presentation skills.

Functional Accountabilities
Program Improvement Assessment
  • Identify PI science knowledge deficits within the organization and improvement teams.
  • Develop educational tools to eliminate the knowledge deficit.
  • Develop and execute education plans.
  • Assess effectiveness of education.
Program Improvement Application
  • Use PI tools to complete systematic analysis of processes and systems and identify opportunities for improvement.
  • Facilitate system and process redesign and design testing; evaluate redesign effectiveness and redesign, as needed.
  • Analyze data and use data to drive change.
  • Maintain data integrity.
  • Use state of the art data analysis techniques to ensure accurate analysis.
  • Present data in meaningful and actionable ways.
  • Partner and collaborate with hospital staff to improve quality .
  • Identify and execute strategies to build and strengthen a quality culture within the organization.
  • Coach and motivate teams to successfully execute change.
  • Ensure executed changes comply with best practice standards and applicable regulations.
  • Facilitate innovation.
  • Consult with teams and individual staff members as requested.
  • Build functional and successful relationships with organizational departments, staff and external resources.
  • Assist teams in setting and achieving best practice and standards.
  • Demonstrate effective conflict management.
  • Assist the organization to adopt cutting edge PI practice into individual PI competencies.

Organizational Accountabilities
Organizational Commitment/Identification
  • Partner in the mission and upholds the core principles of the organization
  • Committed to diversity and recognizes value of cultural ethnic differences
  • Demonstrate personal and professional integrity
  • Maintain confidentiality at all times
Customer Service
  • Anticipate and responds to customer needs; follows up until needs are met
  • Demonstrate collaborative and respectful behavior
  • Partner with all team members to achieve goals
  • Receptive to others’ ideas and opinions
Performance Improvement/Problem-solving
  • Contribute to a positive work environment
  • Demonstrate flexibility and willingness to change
  • Identify opportunities to improve clinical and administrative processes
  • Make appropriate decisions, using sound judgment
Cost Management/Financial Responsibility
  • Use resources efficiently
  • Search for less costly ways of doing things
  • Speak up when team members appear to exhibit unsafe behavior or performance
  • Continuously validate and verify information needed for decision making or documentation
  • Stop in the face of uncertainty and takes time to resolve the situation
  • Demonstrate accurate, clear and timely verbal and written communication
  • Actively promote safety for patients, families, visitors and co-workers
  • Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance

Primary Location

: District of Columbia-Washington

Work Locations

Sheikh Zayed Campus
111 Michigan Avenue
Washington 20010


: Allied Health


: COE Hospital-Based Specliaties
Position Status: R (Regular) - FT - Full-Time
Shift: Variable
Work Schedule: variable hours and days of week

Job Posting

: Mar 4, 2022, 9:38:30 AM