May 02, 2022

Patient Services Coordinator II

  • Swedish
  • Seattle, WA, USA

Job Description


Swedish Medical Center is looking for a Lead Patient Services Coordinator II (1.0 FTE, Day Shift) to work at Swedish First Hill in Seattle, WA.

The Lead Patient Services Coordinator II performs a variety of front office clerical and support tasks. Responsible for greeting patients, new referral intake, appointment and surgical scheduling, insurance authorization, collecting insurance co-payments, billing, abstracting, and clinic medical record management.

In this position you will:

  • Greets patients and registers them in all applicable computer systems. Effectively communicates instructions to patients to ready them for scheduled appointments. Consents patients and ensures their completion of required forms, assisting them as needed.
  • Verifies patient’s insurance coverage and enters all patient information required for billing into computer systems. Collects copays at time of service.
  • Prepares chart folders including patient’s forms and records for physicians based on Swedish Medical Center policies and procedures. Files records and forms accordingly. Documents/charts appropriately into EMR according to department policy and standards.
  • Schedules multiple patient appointments with physicians and labs, demonstrating ability to schedule according to multiple details, patient complexity, and required devices to ensure patient safety and good outcome. Reschedules all cancellations or no-show appointments per department standards and policy. Reschedules patients affected by schedule changes. Confirms appointments with patients not contacted by automated calls or as appropriate.
  • Ensures that ordering providers have completed all appropriate order forms before scheduling.
  • Provides patients with the necessary resources, education, information, and contacts for the procedures specific to their care. Advises patient about insurance/payment options when necessary.


Required qualifications for this position include:

  • 12 Months related experience in the medical field.

Preferred qualifications for this position include:

  • Associate's Degree or equivalent from a two-year college or technical school with emphasis in Health Care
  • General experience regarding medical office paperwork; including billing, coding and medical terminology.

About the First Hill Campus

The 697-bed tertiary-care center on the Swedish/First Hill campus is the flagship of the Swedish health-care system. Swedish/First Hill has one of the most active and advanced birthing programs in Washington state and houses a Level III neonatal intensive-care unit. More surgeries are performed each year at Swedish/First Hill than at any other facility in the region; volumes include more total joint replacements than any other medical center in the state.

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

Our Mission

Our Mission is to improve the health and well-being of each person we serve.

Our Vision is Health for a Better World.

About Us

Swedish is the largest not-for-profit health care system in the greater Seattle area. It is comprised of five hospital campuses (First Hill, Cherry Hill, Ballard, Edmonds and Issaquah); emergency rooms and specialty center in Redmond (East King County) and the Mill Creek area in Everett; and Swedish Medical Group, a network of more than 128 primary care and specialty care locations throughout the greater Puget Sound area. Swedish employs nearly 13,000 caregivers (all employees), including nearly 1,400 providers. Whether through physician clinics, education, research and innovation or other outreach, we're committed to caring for the people in our region and beyond. Swedish is proud to be an Equal Opportunity Employer Swedish does not discriminate on the basis of race, color, gender, disability, protected veteran, military status, religion, age, creed, national origin, gender identity, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Patient Services

Location: Washington-Seattle

Work Locations: First Hill Madison Bldg (WA177) 1101 Madison Seattle, 98104

Req ID: 323659