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Manager-Client Services

Loma Linda University Medical Center - Loma Linda, CA
Full-Time AM Bachelors Degree
Job Summary: This position will support LLUMC's strategic plan and the organization's mission to continue the teaching and healing ministry of Jesus Christ, while embracing the core values of Compassion, Integrity, Excellence, Teamwork, and Wholeness. The Manager-Client Services delivers support to client's unique needs and acts as a liaison between the client and the LLUMC Laboratory. Communicates actively with clients, identifies concerns and proactively addresses expectations through on-site visits, telephone and electronic correspondence. Develops and maintains a database of client information, documenting the nature of communications and services delivered such that this information can be retained and easily shared. Assesses client needs and ensures satisfaction, develops and reports relevant metrics. Conducts client educational sessions on LLUMC Laboratory services, materials, tools and processes and develops educational materials. Involves appropriate LLUMC Laboratory staff in addressing client concerns and plays a lead role to ensure client retention by driving the Laboratory to analyze client concerns, prioritize opportunities to improve delivery of service and develop value-added solutions. Monitors and maintains existing client satisfaction and communicates opportunities for improvement and new growth. These services may be provided for both the LLUMC and LLUCH hospitals. Performs other duties as needed. Job Specifications: Demonstrated history of increasing responsibility and leadership. The ability to respond positively to changing circumstances so as to maximize the opportunity and minimize the problem. Able to read; write legibly; speak in English with professional quality; use computer and software programs necessary to the position; troubleshoot and calibrate patient care equipment. Acts decisively and takes effective action. Ability to function and work in a diverse work environment while offering assistance and providing direction to clients in a concise, sensitive, informative and professional manner, keeping a positive and courteous tone. Able to relate and communicate positively, effectively, and professionally with others; be assertive and consistent in following and/or enforcing policies; work calmly and respond courteously when under pressure; lead, supervise, teach, and collaborate; accept direction. Able to communicate effectively in English in person, in writing, and on the telephone; think critically; work independently with minimal supervision; perform basic math functions; manage multiple assignments effectively; work well under pressure; problem solve; organize and prioritize workload; recall information with accuracy; pay close attention to detail. Able to distinguish colors and smells as necessary for patient care; hear sufficiently for general conversation in person and on the telephone; identify and distinguish various sounds associated with the work place/patient care; see adequately to read computer screens, medical records, and written documents necessary to position; discern temperature variances through touch. Bachelor's Degree in laboratory science or related field required. Master's Degree preferred. Minimum of three years in high complexity laboratory required. Minimum of one year of outreach experience preferred. California Clinical Laboratory Scientist (CLS) license or CLS (NCA) or MT (ASCP) preferred.